PATIENT ACCOUNTS REP

Patient Accounts Representative

Skywood Recovery Center is a residential treatment facility offering integrated treatment for addiction and mental health conditions. Skywood Recovery provides individual and group therapy, experiential therapy, equine and art therapy, and yoga. Located in Augusta, MI, the campus offers a restorative environment with opportunity to enjoy the outdoors. Skywood is part of Universal Health Services, Inc., a Fortune 500 corporation with annual revenue exceeding $10.7 billion.

The Patient Accounts Representative is responsible for coordinating the collection of patient out-of-pocket expenses in a timely, effective and efficient manner. Essential duties and responsibilities include:

• Working closely with the Admissions department to clearly define expected out-of-pocket expenses for families to be paid at the time of admission, or deferred payments as applicable.
• Meeting patients at the time of admission to compassionately and effectively review financial expectations collections for payments due.
• Maintaining accounting of payments made and payments due throughout an active treatment episode, and meeting with patients and/or guarantors to insure timely payment on accounts.
• Calculating deductibles, co-payments, transportation fees, and ancillary fees and clearly communicating these fees to patients and/or guarantors.
• Updating these calculations in a timely manner and communicating updates any time a change in status occurs.
• Coordinating and communicating outstanding out-of-pocket fees remaining after patient discharge to billing vendor, and appropriately designating which fees should be turned over for collections following billing vendor attempts at collection.
• Maintaining an accounting of all receipts/deposits in proper allocations and managing bank deposits.
• Responsible for notarizing documents and training other FRN staff on proper notary processes.

Knowledge, skills and abilities must include a high level of interpersonal skills, demonstrated poise, professionalism, tact and diplomacy, good judgment, common sense, successful handling of ambiguity, exceptional analytical and problem solving skills, and maintaining appropriate confidentiality at all times when interacting with patients, residents, families, visitors, referral sources and all other contacts.

Education and experience required: High School Degree or GED, minimum of 2 years of experience in insurance verification and/or insurance billing.