Video Customer Service Representative
$20 - $22 per hourInsight Global
Customer Service Representative
Insight Global is seeking a customer service representative for a high-growth, customer-focused organization leveraging modern, video-enabled support. This individual will serve as the front line of customer experience, providing white-glove service through video, voice, and chat interactions. The ideal candidate is empathetic, technically capable, and confident on camera, with the ability to guide customers through troubleshooting while creating a positive, reassuring experience. This role operates in a fast-paced, quality-driven contact center environment and offers strong coaching, development, and growth opportunities.
Day-to-Day:
- Handle inbound customer interactions via video, voice, and chat
- Support one customer at a time, taking the first incoming interaction
- Troubleshoot technical issues related to smart devices, mobile apps, connectivity, and user setup
- Deliver high-quality issue resolution with a strong focus on customer experience
- De-escalate upset customers while providing empathetic, solution-focused support
- Accurately document customer interactions and outcomes in CRM systems
- Identify and escalate trends or recurring issues to leadership
- Partner with senior agents and supervisors for escalations when needed
- Adhere to schedule, attendance, quality, and performance expectations
- Maintain professional on-camera presence and virtual background standards
This position is a 9-month contract-to-hire with an hourly rate between $20-22/hr dependent on experience.
Insight GlobalVacancy posted 2 days ago
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