Studio Advisor

About BodyRok

BodyRok delivers high-intensity, low-impact reformer Pilates that tones, sculpts, and redefines the body and mind in just 45 minutes. We are a growing studio community built around a simple commitment: helping people, team members and members alike, become the best version of themselves. We are looking for dedicated, hospitality-minded people who want to help us share the BodyRok experience with more of our community.

About the Role

We are currently hiring a founding team for BodyRok Costa Mesa, including part-time and full-time Studio Advisors.

The Studio Advisor is the heart of the BodyRok member experience and the first and last impression every member and guest has of the studio. This is a hospitality-first role. You set the tone for a warm, welcoming, and impeccably run studio, build genuine relationships with members, and act as a brand ambassador for BodyRok in every interaction. You also play a meaningful part in growing the studio by developing relationships with prospective, new, and existing members that lead to membership and package growth.

As a Studio Advisor, you are expected to deliver the BodyRok Service Promise, contribute to a clean, friendly, and well-maintained studio, take ownership of your work without micromanagement, and execute the team member basics of being on time and complying with the dress code.

What You'll Do

Hospitality and Member Experience

Deliver a first-class member experience at every touchpoint, in person, over email, and by phone

Ensure a warm welcome for every member and guest on arrival and a genuine thank-you on departure

Build individual connections with members, anticipate their needs, and create personalized experiences that reflect the BodyRok brand

Act as a positive brand ambassador, making every member and guest feel cared for and at home in the studio

Tour prospective members through the studio, connecting them to the equipment, services, and amenities, and helping them find the right fit

Respond to member questions and service needs with empathy, patience, and a can-do attitude

Follow up with newly enrolled members to ensure we are exceeding their expectations

Membership Growth and Sales

Develop relationships with prospective, new, and existing members to grow membership enrollment and package purchases

Create new business through member promotions, referrals, and inquiries

Share current promotions, membership options, and special events with members and guests

Reach out to existing and prospective members through thoughtful, relationship-led outreach

Reconcile and report all incoming and outgoing transactions

Meet personal sales and revenue targets

Studio Operations and Check-In

Greet all incoming members and guests and ensure check-in procedures are followed

Monitor incoming emails and ensure inquiries are handled promptly and professionally

Handle member service needs, including change of address, electronic funds setup or changes, and questions regarding billing and payments

Maintain an accurate member database and register new members

Promote and sell retail and merchandise, maintaining strong product knowledge

Keep the front desk and entryway clutter-free, orderly, and clean

Execute daily and weekly studio checklists

Initiate tasks and take ownership without needing direction

Studio Environment and Cleanliness

Maintain a clean, welcoming studio, including bathrooms, changing rooms, and trash

Perform general cleaning duties, including hourly bathroom and studio checks

Take pride in the studio's appearance and uphold brand standards at all times

Community and Culture

Represent the BodyRok brand within the studio and throughout the local fitness community

Contribute to a positive, supportive team culture

Support studio events, campaigns, and community initiatives, including accurate member data capture

Live the BodyRok mission and values in your daily interactions

Compensation

This is an hourly position with a base hourly rate plus commission on every sale you complete. Your earning potential grows with the relationships you build and the results you deliver. Benefits will be available for Full Time employees.

What You'll Bring

1 to 2 years of customer service or sales experience preferred

1 to 2 years of MindBody software experience preferred

A genuine passion for hospitality and for creating memorable experiences

A friendly, warm, and welcoming personality; easy to talk to and comfortable around new people

A patient, empathetic listener with a can-do attitude

Competitive drive to succeed in a commission-based, performance-driven culture

Knowledge of sales practices and techniques

An independent, organized self-starter with strong attention to detail

Strong written and verbal communication skills

Basic computer skills

An eye for detail and genuine care for the studio's appearance and cleanliness

Availability to work at least 2 weekend days per month

Alignment with the BodyRok mission and values

Education

High School Diploma or GED required

Physical Requirements

The employee occasionally sits, walks, kneels, and reaches with hands and arms

Ability to lift and/or move up to 25 lbs

Work Environment

Regular exposure to moving mechanical parts

The noise level in the studio environment is loud

Must be comfortable interacting with people and making them feel welcome

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.