Bilingual Communications Specialist - Zapotec

Insight Global is looking for a bilingual Communications Specialist specifically fluent in Zapotec to join a legal professional services firm. The Communications Specialist is responsible for efficiently managing inbound and outbound calls in a professional fashion and performing complex review of documents to provide excellent customer service all while maintaining the integrity and confidentiality of the claims data. This person will be able to sit remotely for the duration of the project.


Responsibilities include:
Handle complex inbound calls from claimants concerning settlement inquires. Make outbound calls
to claimants to answer questions.
2. Display courteous and professional dialogue whether through email or phone.
3. Engage with claimants by going the extra mile and providing outstanding customer service.
4. Follow call center scripts when handling various calls.
5. Record notes in our call center database according to the procedures for each project.
6. Review calls or claims to provide information to the claimant, client, and other counsel outside the
firm.
7. Review calls or claims submissions and apply completeness rules to determine completeness of
required documentation.
8. Review financial and/or medical records and apply complex methodology in order to value claims.
9. Research and gather additional information on financial and medical terminology.
10. Review financial and pharmaceutical documents for accuracy and in accordance with program
settlement.
11. Prepare correspondence to communicate benefit determinations.
12. Assist document intake team when needed.
13. Promote a safe and healthy work environment by adhering to organization standards and all applicable
policies and procedures as outlined in the Employee Handbook.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

1.) Bilingual in Zapotec
2.) Associate degree or bachelor's degree desired.
3.) Minimum of one (1) year of customer service required. Areas include claims adjustment,
teaching/training, human resources, office administration, technical support, and call centers.
4.) Speaks clearly and with confidence when accepting inbound or making outbound calls.


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.