Telecommunications Operator - Full Time

Job Description

Job Description

About Humboldt Park Health

As a community based hospital, Humboldt Park Health reinvests back into the community through programs to serve the poor and uninsured, manage chronic conditions like diabetes, health education and promote initiatives and outreach for the elderly. And we work hard every day to be a place of healing, caring and connection for patients and families in the community we call home.

From its start in 1894, Humboldt Park Health has been deeply committed to serving the Humboldt Park community. Humboldt Park Health is a 200-bed, acute care facility. We provide healthcare treatment that’s patient-centered and focused on quality of care, ranging from everyday care to treatment for your most critical needs.

Join a Team That Cares for You, Too

Caring for others starts with supporting the people who make it possible. We are committed to supporting our employees with meaningful benefits, retirement planning support, and opportunities for continued growth and development. Whether you are seeking a full-time, part-time, or PRN role, you’ll be part of a compassionate, team-oriented environment dedicated to caring for both our patients and our staff.

Full-Time Employees

Benefits may include:

• Comprehensive health coverage including medical, dental, and vision
• Employer-paid Life and AD&D Insurance
• Flexible Spending Account (FSA) options
• 403(b) retirement plan with employer match
• Paid Time Off (PTO) that increases with years of service
• Education reimbursement, subject to eligibility
• Employee wellness programs
• Additional voluntary benefits

Schedule: This position follows a full-time schedule with hours of 1:30pm - 10:00pm. Every other weekend and holiday are required. Flexibility may be required based on patient and operational needs.

Telephone Operator

1. Directs the flow of incoming/outgoing calls. Answers incoming calls immediately, and identifies who the caller has reached, ie ‘Operator, (NAH) [NAME]
2. Connects call to the appropriate extension. Politely and effectively asks questions to determine appropriate transfer when necessary. Assists internal callers placing outgoing calls.
3. Receives patient information calls, locates patient in the Meditech system, and connects appropriately to the correct patient room and bed, or to the nursing unit as per nursing department policy.
4. Provides relay services, specifically TDD, for hearing impaired callers.
5. Provides interpretive services by way of telephone or video interpretation.
6. Pages individuals on in-house and long-range pagers. Pages emergency codes and individuals and makes some general announcements on overhead speaker, speaking clearly and distinctly.
7. Responds immediately to alarm systems, and initiates codes, pages and overhead announcements in accordance with departmental procedures and in a calm manner.
8. Provides accurate information to patients, staff, physicians, and the public
9. Performs clerical duties such as typing and proofreading end of day daily reports.
10. Assists with training new operators when requested by Coordinator or Director.
11. Notifies coordinator of delays in telephone communications, any other malfunctioning equipment per department policies. Informs coordinator of all other situations that requires supervisory action or intervention, (e.g. customer complaints, unusual occurrences, etc.)

Information Desk

1. Greet patients and visitors as they arrive at the hospital information desk and ask how they would like to be assisted.
2. Answer any questions or complaints presented at the information desk, or escalate to appropriate dept/person.
3. Assigns visitor and/or vendor passes as per hospital policy.
4. Locates patient in the Meditech system, and directs visitor to the appropriate patient room and bed, or to the nursing unit as per nursing department policy.
5. Maintain cleanliness of information desk making certain it is presentable at all times.
6. Receive packages and/or letters and notify appropriate departments or arrange for delivery.
7. Coordinate efforts with housekeeping staff to ensure proper and constant cleanup of information desk and surrounding areas.

Relevant Prior Experience:

Excellent customer service skills; Ability to concentrate and to quickly and courteously respond to callers in a busy, distracting office environment; Ability to use good judgment and act independently to effectively problem solve; Ability to work as part of a team to ensure department efficiency and productivity.

Bilingual English/Spanish highly preferred.