Non-24 Hour/Family Services Manager

Ensuring that the clients receive the highest quality of support and services is the focus of the Coordinator, and supporting and training the DSPs to provide the same supports and services. Peak Community Services has an uncompromising commitment to quality and integrity – employees are expected to perform their duties and responsibilities to this high standard of quality. The Non-24 Hour/ Family Services Manager must have the ability to analyze, prioritize, delegate, coordinate, and provide the necessary follow-up. Additionally, the Non-24 Hours/ Family Services Manager must have the ability to develop and maintain positive working relationships with the individuals receiving services, employees, other agencies, and the general public. Email: View email address on click.appcast.io Fax Number: View phone number on click.appcast.io Telephone: View phone number on click.appcast.io Bachelor's Degree in a human services field preferred, plus at least three (3) years of experience working with individuals diagnosed with intellectual disabilities Must have a valid Indiana Driver’s License, a valid auto policy and pass required background checks. Three (3) years of supervisory experience, leadership, and management experience preferred. Knowledge of state and federal rules and regulations pertaining to the appropriate program area would be preferred.

1. Develop needed training for Non-24 Hours/ Family Services Direct Support Professionals to ensure quality programming.
2. Assist, as needed, in conducting investigations, monitoring, and resolving risk management and other concerns.
3. Analyze trends, training needs, current supervisory issues related to incident reports.

Specific Responsibility: Supervise Family Services Direct Support Professionals. Coordinate staff hiring, training, and scheduling of staff within the program area. Evaluate the Direct Support Professional’s performance at 90 days, annually, and as needed. Audit and approve staff time and mileage sheets to ensure that schedules are followed and timekeeping system records are accurate. Track and document all required BQIS and agency-mandated general trainings for the Residential Services staff. Update the staff on department changes and upcoming agency events. Assist in planning and preparation of annual budget, monitor program expenditures, evaluate cost effectiveness of programs, and complete objectives of the annual Plans as required. Develop an annual in-service plan for Direct Support Professional staff and ensure 24 hours in-service training per year for all Direct Support Professionals in the program area. Ensure that clients are securing appropriate entitlement benefits per designated staff, i.e., Medicaid Redetermination, Social Security information provided if requested, or other assistance. Assist in the admission process for all new clients, as necessary Ensure that goals and objectives for the clients are being followed. Ensure that program services are being delivered on an ongoing basis per NOA, thus ensuring active treatment to those clients within that program area. Monitor standards and ensure compliance. Including but not limited to, is appropriate: BDDS, DDRS, CARF, IAC 460. Participate in ISP development with an interdisciplinary team, if appropriate. Attend quarterly and annual meetings of clients and family. Provide family and staff with current hours utilized and hours available. Responsible for entering hours utilized on a weekly basis on the Family Services spreadsheet located on the Agency shared drive. Monitor and Manage Budgets – Work with program staff to assure proper funding sources are accessed, and services occur as stated in plan meetings and are at maximum usage: a. 98% usage of approved hours for all Waiver Residential Services b. 95% usage of all approved Waiver Day Service Ensure that all reportable incidents are reported via the state incident reporting process and that appropriate follow-up is provided for those reportable incidents. Assist in maintaining all required files and records. Serve as liaison with families, professional consultants, and, if appropriate, the Bureau of Developmental Disabilities Services field staff. Provide direct client support, as necessary. Participate as required in the annual updating of the Policy/Procedure manual. Maintain conformance with CARF and all applicable standards, rules, regulations, laws and administrative codes. Perform staff observations quarterly and make sure all staff complete three (3) Continuous Competencies yearly. Other duties as assigned Working conditions: While working, you may be required to deal with the following conditions: 1) possible exposure to bloodborne pathogens; 2) possible exposure to profanity, violent and/or offensive behavior from the clients; and 3) variable hours depending on variable situations, as Peak Community Services operates programs and services 24/7, 365 days a year. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr Peak Community Services, Inc.