Field Service Technician

Job Description

Job Description

Job Title:              Field Service Technician

Reports to:          Equipment Supervisor

Job Summary

The Field Service Technician is responsible for performing field and in-house service work for customers, the installation and set-up of new machines, and ensuring customer satisfaction by performing high quality work in a timely manner. Service work includes installation, repair, and maintenance of electrical, mechanical, computer, and industrial systems and controls of mechanical equipment located in production settings. 

Essential Duties

• Install, maintain, and repair electro-mechanical equipment. 
• Travel to customer locations throughout North America to perform installations, maintenance, and repairs to electro-mechanical equipment.
• Prepare and test all equipment before equipment is shipped to customers to ensure proper functioning and operation.
• Load and unload equipment at Volm and customer facilities.
• Train customers and operators on proper use of equipment sold and serviced by Volm Companies.
• Troubleshoot and diagnose issues with equipment utilizing technical manuals, schematics, and diagnostics tools, visually and by sound.
• Conduct phone service support on an “on-call” basis.
• Document all installation and service work performed in a timely manner including expense reports, service reports, time sheets, etc.
• Continuously identify opportunities for process improvement and cost reduction.

Required Skills and Abilities

• Ability to obtain and maintain a valid US passport or passport card preferred.
• Developed understanding and use of mechanical, electrical, and electronic systems, including PLC and VFD controls.
• Ability to accurately read and interpret mechanical, electrical, and hydraulic drawings, schematics, and diagrams.
• Strong critical thinking, troubleshooting, and analytical skills.
• Ability to read and follow oral and written instructions.
• Ability to handle stress and successfully perform in a fast-past environment.
• The ability to establish priorities, work independently, and proceed with objectives without direct supervision.
• Adaptability and flexibility to embrace new skills.

• Proven ability to work collaboratively in a team environment.
• Strong time management skills for efficient task allocation and meeting deadlines.
• Meticulous attention to detail in completing tasks and maintaining high-quality standards.

Education and Experience

• Knowledge of mechanical and electrical standards and practices normally acquired through completion of a technical certificate or equivalent combinations of education and experience.
• Established experience working with material and resource planning systems, spreadsheets, word processing documents, customer management databases, and other applicable computer systems and data management software preferred.
• Established experience in electro-mechanical principles, systems, and repair preferred.
• Journeyman electrician license preferred.
• Established experience building and maintaining strong customer service relationships preferred.

Physical Requirements

• Ability to stand, walk, and move around for extended periods of time.
• Capability to lift and carry objects of various weights, ranging from light office supplies to heavy machinery components.
• Proficiency in using hands, fingers, and arms for tasks such as typing, writing, operating machinery, assembling products, etc.
• Sufficient visual acuity to read documents, operate equipment, and recognize details at close and distant ranges.
• Ability to hear and understand verbal communication, as well as detect warning signals or equipment malfunctions.
• Endurance to withstand prolonged periods of physical activity or work shifts, particularly relevant for manufacturing roles that involve repetitive tasks.
• Ability to move quickly, easily, and with coordination to navigate through tight spaces, react swiftly to changing work conditions, and perform tasks that require agility.
• Flexibility to bend, stoop, and reach low or high objects, particularly relevant for jobs that involve material handling or maintenance tasks.
• Capability to climb ladders, stairs, or scaffolding, as required in certain manufacturing or construction environments.
• Ability to perform physically demanding tasks, such as lifting, pushing, pulling, or carrying heavy objects.
• Good hand-eye coordination and motor skills for tasks that require precision, such as operating machinery or using hand tools.
• Adaptability to work in varying environmental conditions, such as temperature extremes, noise, dust, or fumes, depending on the nature of the job.
• Willingness to adhere to safety protocols and wear protective gear, including helmets, goggles, gloves, and safety shoes, as required by the job.

Company Culture & Values

• A Commitment to Our Purpose (COMMITTED PEOPLE) – Our mission is to serve and build up our customers, suppliers, communities, and each other, guided by the principles of our Lord Jesus Christ.  The commitment to serving and building up is easily seen in those employees that exemplify this value.
• Without Our Customers We Are Nothing (CUSTOMER FIRST) – We realize that we are blessed to serve our customers and without them, our company does not exist.  They rely on us for their success and that is a responsibility we cannot take lightly.  Our focus must be on serving them with as seamless communication and access to products as possible.
• Kind, Humble and Positive (HUMBLE) – These positive traits do not mean being a doormat to others.  But when a person is kind, humble and positive it comes through in their genuine caring for those around them.
• A Desire For “Expert” (EXPERTS) – Our people want to be seen as the experts in their specific roles.  From how we convert a bag efficiently and with highest quality, to knowledge of the product portfolio, to desiring to know more about tax or human resource policy – the desire for “expert” drives us in each of our roles.
• Intentional Growth – Developing of Self and Others (PERSONAL GROWTH)– Times, tools, and customer expectations change.  Our team members are interested in developing themselves and those around them.   We know that a stronger team is one that makes our customers and our fellow employees happier.
• Strong Work Ethic (HARD WORKERS) – The commitment to serve those around us is honorable and we respond to this by putting our strongest effort into that purpose.
• High Expectations of Self and Others (HIGH EXPECTATIONS) – We expect ourselves, and those around us, to put in our best effort.  When others struggle, we help them align towards perfection.  When we struggle, we are open and humble to hear it and course-correct accordingly.
• If It Isn’t Safe, We Don’t Do It (SAFETY) – All people deserve to return home to their loved ones safely and work in an environment where they can best execute their tasks safely.  When choosing between safety and profit, safety and efficiency, safety and feelings, safety, and “x” – we choose safety.

Travel Requirements 

This is a field-based role that requires frequent overnight travel, up to 75% of the time.

Driver Qualification

The ability to drive a company owned/leased vehicle or personal vehicle on behalf of the company is preferred.

Inclusion in the company’s driver qualification program is required to drive a company owned/leased vehicle or personal vehicle. 

Becoming a qualified driver includes:

• Agree to the company driving policies that apply to company owned/leased vehicle or personal vehicle as applicable.
• Possess and maintain a valid driver license and be a minimum of 21 years of age.
• Maintain an acceptable driving record, as evidenced by completion of a baseline motor vehicle record check and ongoing monitoring.
• When driving a personal vehicle on behalf of the company, must provide a copy of the declaration page from personal auto insurance that shows the policy dates and minimum coverage amounts ($300,000 bodily injury per accident/$100,000 property damage per accident or if driving less than 5 hours/200 miles a year $50,000 bodily injury per accident/$10,000 property damage per accident or the state minimum, whichever is more). This requirement is initially and then annually thereafter.

This job description is intended as a general outline of the primary responsibilities of the position. It is not intended to be an exhaustive or comprehensive list of all duties, responsibilities, or activities that may be required. The employer reserves the right to modify, add, or remove any responsibilities, duties, or activities as deemed necessary with or without notice. 

Volm Companies is an equal opportunity employer and is committed to providing reasonable accommodation to qualified individuals with disabilities and other protected characteristics. If you require reasonable accommodation to perform the essential functions of the job, please inform us and we will work with you to address your needs.

Benefits

As a family-owned and operated company, we offer a comprehensive benefits package designed to support you and your family. We offer a strong foundation of benefits, including access to medical, dental, and vision coverage, an HSA employer contribution, and a 401k with profit sharing to secure your future. To support your overall well-being and family life, we offer additional benefits beyond the core package, such as paid vacation, wellness stipends, childcare reimbursement assistance, and much more. We are committed to continuously enhancing our benefits to meet the evolving needs of our team.