Client Services Representative

Job Description Job Description Job Responsibilities
Accept inbound calls from and place outbound calls to current and prospective clients to facilitate bankruptcy trust claim processing.
Process inbound/outbound mail from and to current and prospective clients to facilitate bankruptcy trust claim processing.
Accurately update client files in the Firm’s system of record.
Complete other projects as assigned by Firm’s leadership team.

Attributes Required
Dependability/Reliability : Completes assignments within the allotted time. Arrives to work sufficiently early to begin work at scheduled start time. Delegates assigned responsibilities in their absence.
Adaptability : Promptly and consistently adapts to changes necessitated by business needs and identified by leadership team.
Communication : Communicates clearly and concisely. Utilizes the appropriate method to deliver communications to intended recipients
Problem Solving : Utilizes a well-reasoned approach for solving problems. Escalates problems appropriately to leadership when they are unable to identify a solution.
Quality of Work : Delivers work that meets or exceeds expectations.
Teamwork/Cooperation : Develops professional working relationships with coworkers. Offers assistance to coworkers when opportunities arise. Applies coaching and development from members of senior leadership team.
Emotional Intelligence : Aware of and controls ones emotions. Handles interpersonal relationships judiciously and empathetically.
Technical Skills : Able to operate a computer and computer applications such as Microsoft Office (Access, Word, Excel) and email.

Physical Requirements
Sitting for long periods of time.
Occasionally lifting 10 to 20 pounds.
Company Description Grunda Walsh LLP is a Northeast Ohio law firm dedicated to fighting for clients seriously injured by exposure to asbestos and other toxic substances. Company Description Grunda Walsh LLP is a Northeast Ohio law firm dedicated to fighting for clients seriously injured by exposure to asbestos and other toxic substances.