Guest Experience Ambassador

Rapport Salary: $24.44 - $26.44 /hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long‑term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary This part‑time role is based on‑site at TD Bank in Wilmington, DE, and follows a schedule of Tuesday through Thursday from 8:00 AM to 4:30 PM, with flexibility as needed. The position serves as the primary point of contact for all visitors and employees and is responsible for delivering a professional, welcoming, and efficient workplace experience while ensuring the facility operates smoothly, safely, and to a high standard. This includes overseeing reception services, coordinating meeting spaces, supporting day‑to‑day workplace operations, and maintaining a clean, organized, and well‑functioning environment. Job Responsibilities Greet and assist visitors and employees; provide wayfinding and general support Manage visitor access, badge verification, host notifications, and visitor escorts as needed Maintain a professional and organized reception area Monitor facility conditions and coordinate resolution of maintenance or safety issues Perform light cleaning and ensure shared spaces, café areas, and amenities are clean and stocked Manage inventory and replenishment of office and café supplies Submit and track service requests with internal teams or vendors Coordinate meeting room bookings, setup, and readiness, including AV and catering Ensure meeting rooms are reset and organized after use Provide basic troubleshooting for meeting room technology and equipment Support workspace and meeting arrangements for visiting or out‑of‑town employees Maintain office equipment and coordinate repairs as needed Receive, sort, and distribute mail and packages Update directories, signage, and workplace communication boards Support administrative tasks such as event coordination and data entry Reinforce workplace standards and elevate concerns when necessary Assist with emergency readiness, including maintaining first‑aid supplies Qualifications Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: Equal Opportunity Statement Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Applications are accepted on an ongoing basis. Rapport maintains a drug‑free workplace. Benefits Medical Dental Vision Life Insurance / AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave #J-18808-Ljbffr