Pricing & Order Operations Analyst

Pricing & Order Operations Analyst

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

We're looking for a Pricing & Order Operations Analyst to join our Order Operations & Monetization team. This role restores dedicated capacity for pricing and order operations testing, quote-to-cash (QTC) release validation, and order execution support.

You'll help ensure system changes are tested, validated, and operationally ready before they go live. You'll provide Pricing and Order Operations subject-matter expertise and execute assigned business validation across signature packets, bookings, marketplace offers, and booking-to-order management handoffs. This role partners closely with Order Operations & Monetization, IT's business systems team, Pricing Operations, Sales, and Deal Desk.

Reporting & Prioritization

• Reports to the Order Operations & Monetization lead, Jamie Calkins.
• The Senior Pricing Operations Manager may help prioritize pricing-related test cases and QTC issues tied specifically to pricing and quoting.
• The Order Operations & Monetization lead owns final prioritization of the analyst's workload across order operations, assigned non-pricing UAT participation, and pricing-related support work.

This is a hybrid role, 1-2 days in the office.

Technologies You'll Use

• Salesforce CPQ
• Jira
• Suger and marketplace user interfaces, including AWS, Azure, GCP, and Snowflake
• Notion
• Metronome
• Hex

What You'll Do

Pricing Operations & QTC Support

• Support pricing operations changes through business requirement review, data validation, configuration checks, and documentation, helping ensure pricing logic is accurately reflected in QTC workflows.
• Validate pricing-related QTC changes across quoting, approvals, discounting logic, product configuration, and downstream order execution.
• Help confirm that pricing changes are operationally ready before launch, including impacts to Sales, Deal Desk, Order Operations, Billing, Revenue, and marketplace workflows.
• Partner with the Senior Pricing Operations Manager to prioritize pricing-related test cases, identify gaps in business requirements, and document expected system behavior.
• Help maintain documentation for pricing- and order-related system configurations, known dependencies, and release-readiness criteria.

UAT & Testing

• Participate as a Pricing and Order Operations subject-matter expert in UAT project-managed by Technical Program Management (TPM) and executed under RevOps coordination, ensuring relevant business scenarios and expected outcomes are represented.
• Execute assigned Pricing and Order Operations test cases and collaborate with the GTM subject-matter experts identified by RevOps.
• Partner with RevOps and relevant subject-matter experts to develop and maintain Pricing and Order Operations test cases, including scenarios for quoting, approvals, signature packets, bookings, marketplace offers, billing, and order management.
• Document test results and defects with clear traceability from business requirement to test outcome, and provide domain-specific readiness input through the established UAT sign-off process.
• Maintain the Pricing and Order Operations portion of the regression test suite for recurring QTC changes.

Order Operations

• Operate under defined business requirements for order operations rules within the QTC flow, validating execution across signature packet generation and e-signature routing, booking rules, marketplace offer configurationincluding AWS, Azure, GCP, and Snowflakeand the booking-to-order management handoff.
• Partner with IT's business systems team and the Proposal-to-Order Lead to keep order operations rules aligned with upstream pricing and quoting logic and downstream billing and revenue systems.
• Ensure signature packets and marketplace offers accurately reflect the underlying order and pricing terms before execution.
• Identify and troubleshoot order operations issues across bookings, signature packets, and marketplace offers, escalating systemic problems to the appropriate system owner.

Skills We're Looking For

• 23 years of experience in pricing operations, order operations, business systems analysis, or quality assurance within an agile environment, ideally involving quote-to-cash processes.
• Working knowledge of Salesforce CPQ and order management or billing systems, with the ability to read and understand configuration logic without necessarily building it directly.
• Strong attention to detail and comfort performing structured, repeatable testing work.
• Comfort using conversational AI toolssuch as Claude, ChatGPT, or internal chatbotsto support daily and project work, combined with sound judgment about when human review or decision-making is necessary.
• Clear written communication skills, with the ability to document test cases, defects, and sign-off criteria for technical and business audiences.
• A proactive and organized approach, with the ability to work across IT, Pricing and Order Operations, and Sales and Deal Desk without heavy oversight.

Bonus Skills

• Exposure to Revenue Recognition or Professional Services systems and processes.