Plumbing Dispatcher - Customer Service Representative - CSR

Plumbing Dispatcher - Customer Service Representative - CSR

Are you a friendly individual that loves helping others? Do you have excellent sales skills? Would you like to work with a close-knit company that values your skills? As a full-time Plumbing Dispatcher - Customer Service Representative - CSR at Panther Brands in Austell, GA, you play a critical role in ensuring day-to-day operations run smoothly while helping to drive company sales. You work closely with our customers and field team, ensuring our technicians get where they need to go, and our clients remain happy!

This dispatch position pays $9-$11 per booked call. You'll earn salary + performance pay. You will be training for the first 2 weeks at $15 per hour which will be completed in the office with no weekly booking bonus, completed revenue bonus, or service agreement bonus. Our fantastic benefits and perks include paid time off (PTO), paid holidays, $300 monthly towards medical insurance, bonuses, a flexible schedule, and daily snacks and drinks. We also provide an excellent work environment and a supportive company culture. Apply today!

Panther Brands: Our Mission

As West Atlanta's most dependable plumbing and home services company, we have strived to provide top-notch services to our customers since day one. We are a family-first company and have created an environment in which our employees feel they have a career and not just a job. Our great success is greatly attributed to our technicians who continue to provide the best possible service for all of our clients. That's why we provide all the tools and technology to be successful in a fast-paced industry. Come join our family!

A Day in the Life of a Plumbing Dispatcher - Customer Service Representative - CSR

In this full-time dispatching position, you are a vital member of our team! Each day, you arrive at the office ready to keep our business running smoothly. You assist customers and schedule work appointments by promptly answering inbound phone calls and making outbound calls. Friendly and capable, you thoroughly listen to everything our customers tell you, ensuring they receive the correct services. Organized and efficient, you dispatch our field technicians to the appropriate job.

You keep in close touch with our clients, informing them of arrival times and warning them about unavoidable delays. When necessary, you also reschedule appointments. Highly driven, you feel great about increasing sales and driving profits. You love keeping our customers happy, our technicians on track, and our company thriving!

Qualifications for a Plumbing Dispatcher - Customer Service Representative - CSR

• Experience with a home service company is preferred
• Experience with a large volume of incoming/outgoing calls is preferred
• High school diploma or equivalent
• 18+ years of age
• Proficiency with Microsoft Outlook, Word, and Excel
• Excellent typing and phone skills
• Good driving record

Do you live within 30 minutes of Austell? Are you friendly and helpful? Do you have top-notch sales skills? Are you highly organized and attentive to detail? Can you keep multiple tasks straight without letting anything fall through the cracks? If so, apply for this dispatching position today!

Work Schedule of a Plumbing Dispatcher - Customer Service Representative - CSR

This full-time dispatch position works Monday through Friday. On-call hours may be required depending on company needs.

Are You Ready to Join Our Dispatch Team?

If you think this full-time dispatching job is a fit for what you are looking for, great! Applying is a snap. Simply fill out our initial 3-minute application. We're excited to meet you!