IT Service Agent

From wood to pulp to fiber – this is Lenzing. We weave innovation and respect into sustainability_._Our technology inspires the fashion and hygiene industries to make better decisions. We work towards a circular economy and a Carbon neutral future for you and generations to come. Make the right choice and contribute to our GOOD FIBRATIONS! For the area of IT Infrastructure & User Support located in Axis, Alabamawe invite technical experts to submit application for the role as IT Service Agent Reference-No.: 200004084 Department Position Employee Location Purpose & key responsibilities of the role: Serve as the first point of contact for IT incidents and service requests; escalate complex issues as needed. Manage incidents, requests, and IT assets within the ticketing system, ensuring accurate documentation. Administer user accounts and access rights across Lenzing Group IT services. Configure, deploy, and support PCs, laptops, printers, servers, network switches, and other IT equipment. Coordinate hardware and software orders and monitor the procurement process. Create user guides, technical documentation, and deliver user training when needed. Support production-related IT systems, including PIMS, BMS, PLS, and assist the Automation Team with DCS-related activities. Comply with all company business, quality, and safety policies. Our expectations for this exciting role: BS Degree in in Computer Science, Engineering, or related field. Appropriate training and experience can substitute for educational requirement. IT or related fields 3+ years of experience in IT support, help desk, or service desk environment Broad knowledge of MS Windows- and MS-Office products, SAP, and Ticket Management Systems Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Ability to prioritize multiple tasks and work effectively in a fast-paced manufacturing environment Excellent Medical, Dental and Vision insurance 401k with employer match Competitive pay and vacation 12 paid holidays A diverse and inclusive workforce where team members can grow and develop #J-18808-Ljbffr Lenzing Group