Clinical - Hospital Specimen Technician

Hospital Specimen Technician

The Hospital Specimen Technician is responsible for the preparation of patient's specimens in a hospital location. The Hospital Specimen Technician must be able to perform and follow all pre-analytical processing procedures with accuracy and in a timely manner. The roles & responsibilities below are specific to samples being performed for CLIENT laboratory testing.

Specimen Processing & Test Send Out Responsibilities

• Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements.
• Knowledge and competency of Hospital LIS system (client specific)
• Print CLIENT performed testing reports
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources
• Responsible for supply ordering processes.
• Performs remote accessioning (pre-accessioning), (client specific)

Problem Resolution Responsibilities

• Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility.

Customer Service Responsibilities

• Demonstrates exceptional customer service skills as the Liaison between customer & CLIENT performing laboratory to provide pro-active customer support.
• Responsible for managing inbound calls with a positive client interaction.
• Communicates and collaborates effectively with the hospital laboratory staff, as well as the CLIENT sales team and other functions in the organization.
• Communicates effectively information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff.

Required Work Experience: 1 3 years of working experience Preferred Work Experience: Medical background preferred, which includes medical terminology applicable to a clinical laboratory Previous experience in a hospital laboratory environment preferred

Physical and Mental Requirements: Position requires data-entry background with abilities to enter 6,000 alphanumeric keystrokes/hour. Works in a biohazard environment, practicing good safety habits. Able to sit or stand for long periods.

Skills: Handles multiple tasks simultaneously and works in a production environment. Hospital LIS Systems knowledge or experience a plus Command of Microsoft Office Suite Client interfacing role requiring strong communication, collaboration, and problem solving skills The position requires demonstrated data entry skills to effectively utilize both the CLIENT Diagnostics system and the hospital client systems. Maintains composure while working under pressure. Reflects good judgment when determining what action to take when resolving problems. Demonstrates strong interpersonal skills that foster a positive environment. Demonstrates flexibility and ability to adapt to change. High School Diploma/equivalent is required

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."