Field Ops Engineer II - Phoenix, AZ, Los Angeles, CA, Dallas, TX, Denver, CO

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

Provides 24x7x365 Tier II Disaster Recovery support for telecom critical infrastructure and network facilities, including AC/DC power systems, generators, ATS, UPS, batteries, HVAC, fire protection, grounding, and building systems. Delivers technical troubleshooting, site readiness oversight, capacity management, preventive maintenance support, and emergency response coordination to ensure network reliability, resiliency, and operational efficiency.

Supports telecom disaster recovery operations, business continuity planning, deployment management, inventory tracking, training, automation initiatives, driving visibility and safety programs, non-storm operational activities, and BCM partnerships focused on continuous improvement.

May be required to participate in on-call rotations, work extended hours, nights, weekends, holidays, and varying shifts, and respond to emergencies in all weather conditions. Ability to travel on short notice and provide on-site support during disaster events, network outages, and critical infrastructure failures.

Location

Work Location: Phoenix, AZ, Denver, CO, Dallas, TX, Los Angeles, CA

The Main Responsibilities

-Provide Tier II technical support and guidance to field operations during routine and emergency events.

-Maintain site readiness by identifying, prioritizing, and escalating critical infrastructure deficiencies.

-Support capital replacement planning for aging or at-risk infrastructure.

-Serve as a subject matter expert for cross-functional projects and technical initiatives.

-Lead or support telecom Disaster Recovery events, including hurricanes, wildfires, severe weather, and other natural or man-made events that impact network operations, facilities, and critical infrastructure

-Develop and maintain disaster recovery, business continuity, and operational readiness plans.

-Assist with development of tools, automation, dashboards, and processes that improve incident management and operational visibility.

-Manage disaster recovery equipment inventory, deployment, and post-event accountability.

-Support preventive maintenance programs, site capacity planning, and infrastructure lifecycle management.

-Ensure critical infrastructure data is accurate and aligned with BCM requirements.

-Train field technicians on preventive maintenance, troubleshooting, safety, and operational best practices.

-Partner with BCM, engineering, operations, and vendors to enhance network resiliency and drive continuous improvement.

What We Look For in a Candidate

-5+ years of experience supporting telecom critical infrastructure, AC/DC power systems, and facility operations.

-Strong leadership, troubleshooting, project management, and emergency response skills.

-Ability to lead vendors, contractors, and cross-functional teams during complex incidents and projects.

-Effective verbal and written communication skills.

-Strong computer, data analysis, and technical documentation skills.

-Ability to travel on short notice and respond to emergency situations.

-Willingness to work on-call schedules, extended hours, varying shifts, and in adverse weather conditions during emergency events.

-Valid driver's license with a satisfactory driving record.

-Proven ability to mentor and guide team members while maintaining strong customer and stakeholder relationships.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$67,703 - $90,270 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $71,088 - $94,784 in these states: CO HI MI MN NC NH NV OR RI $74,474 - $99,297 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 344232

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.