ServiceNow Lead | ITSM Architect & Team Lead (Atlanta)

Qualifications Strong experience in ServiceNow Development and Administration CMDB design and management Experience with integrations (REST/SOAP APIs, third-party tools) Knowledge of ServiceNow platform capabilities and best practices Leadership & Functional Skills Proven leadership experience managing technical teams Strong understanding of ITIL processes Ability to drive design decisions and architecture discussions Excellent communication and stakeholder management skills Agile / Scrum Hands-on experience working in Agile/Scrum environments Familiarity with sprint planning, backlog grooming, and release management Lead and manage a team of ServiceNow developers and administrators Act as the technical and functional point of contact for ServiceNow platform initiatives Collaborate with stakeholders to define requirements and translate them into scalable solutions Drive end-to-end ServiceNow implementations and enhancements Ensure adherence to best practices, governance, and platform standards ServiceNow Development & Administration Design, configure, and develop solutions on the ServiceNow platform Administer ServiceNow instances, including user management, roles, and workflows Work on core modules such as: Maintain system health, performance, and data integrity Process & CMDB Management Understand and improve ITIL-based processes Design and maintain CMDB structure, relationships, and data quality Support discovery, service mapping, and data governance initiatives Work closely with Product Owners and stakeholders to refine backlog and prioritize work Guide the team in Agile best practices and ensure timely delivery Stakeholder & Process Management Work closely with business and IT teams to understand process requirements Provide recommendations for process optimization and automation Ensure alignment with organizational goals and compliance standards TCS Employee Benefits Summary Discretionary Annual Incentive Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans Family Support: Maternal & Parental Leaves Insurance Options: Auto & Home Insurance, Identity Theft Protection Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement Time Off: Vacation, Time Off, Sick Leave & Holidays Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing Location Atlanta, GA Job Function TECHNOLOGY Role Lead Job Id 412905 Desired Skills Service Now Salary Range $100,000-$115,000 a year Desired Candidate Profile BACHELOR OF COMPUTER SCIENCE #J-18808-Ljbffr Tata Consultancy Services Limited