Sales Associate Keyholder

Responsibilities Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system. Performs overrides at checkout as needed. Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers. Follows company policies and procedures to ensure the safety of all associates and customers. Assists with product launch changes according to the company SOP. Delivers on all aspects of the customer experience model. Processes transactions quickly and accurately, reducing customer wait time. Positively resolves customer service‑related issues as they arise, and determines a resolution or escalates further, communicating all issues and resolutions to Store Management. Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate. Other essential functions may occur as directed by your supervisor. Required Experience & Qualifications Education: High School or Equivalent. Years of Experience: 0‑2 years of relevant job experience, with a minimum of 6 months. Proficient in use of technology (iPad, registers). Meets defined availability criteria, including nights, weekends, and non‑business hours. Meets physical requirements. Critical Skills & Attributes Previous retail experience preferred. Customer service skills and ability to interact with customers. Strong verbal and written communication skills, specifically with customers, sales leadership team, and associates. Demonstrated collaborative skills and ability to work well within a team. Benefits And Compensation Medical, pharmacy, dental and vision coverage. 401(k) and Roth 401(k) with company match. Merchandise discount. Paid Time Off. Parental leave for new moms and dads. For part‑time associates, PHOENIX partners with LIG Solutions to help obtain insurance coverage suitable to their needs and budget, including major medical, dental, vision, supplemental insurance, and life insurance. Part‑time associates may also receive paid sick leave, public health emergency leave, and opportunities to participate in the 401(k) and Roth 401(k) with company match. They are eligible for Express merchandise discounts, Learn & Earn incentive program participation, and voluntary benefits via YouDecide. Actual compensation is based on location, education, skills and experience. An equal opportunity employer, PHOENIX does not discriminate in recruiting or hiring on the basis of any federal, state, or local protected characteristic. PHOENIX only hires individuals authorized to work in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. #J-18808-Ljbffr EXPRESS