Commercial Services Specialist II

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Commercial Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Position Summary The Commercial Services Specialist II (Inside Administrator) provides administrative and operational support for commercial consignment accounts, auction sales processes, and internal departments. This position serves as a key liaison between commercial clients, dealership personnel, auction operations, and corporate partners to ensure accurate and timely processing of vehicle inventory, documentation, account maintenance, and customer service activities. The role requires strong organizational skills, attention to detail, problem-solving abilities, and the capability to manage multiple priorities in a fast-paced auction environment. Essential Duties and Responsibilities Customer and Account Management Serve as a primary point of contact for assigned commercial accounts. Build and maintain strong relationships with clients, dealers, lenders, and internal departments. Respond to customer inquiries regarding vehicle status, sale results, title processing, and account activities. Provide exceptional customer service through phone, email, and in-person interactions. Administrative Operations Process vehicle run lists, account updates, sale preparation documents, and post-sale reports. Maintain accurate customer records and account information in auction management systems. Review and verify vehicle information for accuracy and completeness. Assist with scheduling, vehicle assignments, and inventory management activities. Sale Support Coordinate pre-sale and post-sale activities for commercial consignors. Prepare auction sale packages, reports, and account summaries. Monitor vehicle movement through the auction process and resolve discrepancies. Ensure vehicles are properly represented and marketed according to client requirements. Documentation and Compliance Verify ownership documents, titles, and required paperwork. Ensure compliance with company policies, state regulations, and client-specific requirements. Maintain confidential customer and vehicle information. Support audit activities and documentation reviews as needed. Reporting and Analysis Generate and distribute operational reports to clients and management. Track account performance metrics and key service indicators. Identify process improvement opportunities and recommend solutions. Assist leadership with data analysis and account performance reviews. Cross-Functional Collaboration Work closely with Operations, Title, Arbitration, Transportation, and Sales departments. Coordinate issue resolution to ensure timely customer satisfaction. Support special projects and initiatives that improve operational efficiency. Required Qualifications Minimum High School Diploma/GED and 3 years’ experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline. OR 5 years’ experience in a related field Previous experience in automotive, auction, fleet management, logistics, or related administrative roles. Strong organizational skills with the ability to manage multiple priorities. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite (Excel, Outlook, Word). Ability to work under pressure in a fast-paced auction environment. High level of accuracy and attention to detail. Preferred Experience with auction management software (e.g.,AS400, ASI, Auction Edge, AutoIMS, DRIVIN, etc.). Knowledge of title processing and vehicle remarketing operations. Prior experience supporting commercial accounts or B2B clients. Key Competencies Customer Focus Accountability Communication Attention to Detail Teamwork Problem Solving Adaptability Time Management Data Accuracy Relationship Building Working Conditions Office-based environment within an automotive auction facility. Frequent interaction with clients, dealers, and auction personnel. Extended periods of computer and phone usage. Occasional overtime may be required based on auction schedules and business needs. Success Measures A successful Commercial Services Specialist II: Maintains high levels of customer satisfaction. Consistently meets documentation and reporting deadlines. Reduces processing errors and account discrepancies. Demonstrates strong partnership with commercial clients and internal stakeholders. Supports efficient auction operations and revenue growth through excellent administrative execution. Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. #J-18808-Ljbffr