Customer Advocacy Lead — Remote, High-Impact Leadership
Affirm
Austin, TX
- Remote job
Affirm is seeking a Customer Advocacy Lead to guide the CAR team in resolving complex complaints and driving process improvements, partnering with cross-functional teams to identify root causes and compliant resolutions. You will lead a high-performing team of Customer Advocacy Associates, manage QA and vendor performance, and scale operations to reduce complaint rates and improve customer satisfaction at scale. #J-18808-Ljbffr Affirm
Vacancy posted 1 day ago
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