Cashier / Sales Assistant - Mr. Broadway - New York

Cashier / Sales Assistant - Mr. Broadway - New York

We're hiring an experienced, customer-focused professional to join our takeout and delivery front-of-house leadership team. This role is ideal for someone with strong customer service experience who takes ownership of the guest experience and is looking to grow within a fast-paced restaurant environment. This position plays a key role in overseeing the flow of takeout and delivery operations. You'll be a primary point of contact for guests, delivery drivers, and the kitchen, ensuring orders are handled accurately, efficiently, and with care.

What You'll Do:

• Handle guest interactions via phone, online platforms, and in person with a high level of professionalism
• Oversee and coordinate takeout and delivery orders from start to finish
• Communicate clearly with the kitchen regarding timing, modifications, and priorities
• Ensure accuracy when processing orders through the POS and delivery platforms
• Support and guide team members during busy service periods
• Maintain an organized, clean, and well-stocked takeout area
• Proactively resolve guest concerns and elevate the overall customer experience
• Candidates with prior customer service or restaurant experience
• Fluent in English, with strong communication skills
• Available to work evenings, nights, and weekends
• Calm, organized, and confident under pressure
• Genuinely cares about guests and takes pride in service
• Motivated to grow into supervisory or management roles
• A hands-on leadership role in daily operations
• Direct impact on guest satisfaction and team performance
• Clear path for growth into lead, supervisor, or management positions
• Supportive, fast-paced work environment
• If you're experienced, customer-driven, and looking for a role where your work truly matters and can grow over time, we'd love to hear from you.

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