Network Engineer

Network Engineer

Boston, MA

We are looking for a Network Engineer (field) to join the Customer Advocacy team. The ideal candidate will have several years of experience of installing and supporting network solutions. The candidate will have experience working with: Multicast Video Streaming, Peer to Peer Video Streaming, Video Caching.

You will be able to:

• Support installation of our video networking solutions at customer's facility to ensure full functionality according to agreed specifications
• Provide when needed on-site technical assistance to help troubleshoot and debug issues
• Provide Technical Support remotely for the firm's customer install base
• Assists Customers with preventive maintenance procedures that will help maintain our solution in their network
• Lead customer facing projects such as training, documentation and exhibitions
• Articulate both the firm's technology and product positioning to business and technical users
• Work closely with 2nd Level Support to ensure local install base is maintained to company standards

Essential Duties and Responsibilities:

• Serve as the technical authority for our Video Networking solutions.
• Complete responsibility for the successful development and delivery of Customer installations, including gathering of Customer requirements, building the POC to meet expectations in a timely manner, and onboarding the final solution.
• Capable of thriving in a high-demand technical environment while successfully juggling responsibilities and deliverables across several simultaneous projects
• Work closely with Sales Representatives and Technical Account Managers to provide support in eliminating any technical obstacles
• Candidate will be asked on occasion to assist other Ramp teams as needed with activities including but not limited to: Setting up Product Evaluations, Internal and External Product Documentation, Product Prototype Design and Development

Skills and Experience:

• Bachelor Degree required, B.S. in Computer-related field preferred
• 3+ years of professional experience with end-user enterprise software solutions
• Strong experience installing, configuring and administering LAN/WAN technologies.
• Experience configuring and using network management and analytics tools, network tapping, and protocol analysis
• Strong knowledge and background of working with eCDN or Networking Solutions, particularly interested in: Multicast, Peer to Peer and CDN technologies for video delivery
• Knowledge of administrating SharePoint 2013/O365 is also a plus.
• Excellent interpersonal skills, ability to communicate effectively and efficiently
• Experience with back-end technologies, including but not limited to: Java 1.6+, C#, SQL and Windows/Linux administration