IT Specialist - Support Analyst

Job Description

Job Description

Savi Gurus is seeking an IT Specialist - Support Analyst to work at a client location. This is NOT a remote position. All candidates must be able to be at the client location in St. Louis Metropolitan area daily.

Primary Responsibilities:

• Provide Tier 1/2 support for incidents and service requests (hardware, software, access, connectivity)
• Troubleshoot and resolve issues with a focus on first-contact resolution; escalate as needed
• Log, update, and manage tickets in ITSM tools (e.g., EasyVista, ServiceNow) in line with SLAs
• Perform user account administration in Azure AD (password resets, access provisioning, group management)
• Support device setup, imaging, and deployment for end users
• Maintain clear documentation of resolutions and contribute to the knowledge base

Additional Responsibilities (as needed):

• Support application rollouts and minor testing validation from a service desk perspective
• Provide user support during system changes, upgrades, and go-live (hyper-care) periods
• Identify recurring issues and partner with teams on root cause and continuous improvement
• Assist with basic reporting on ticket trends and service performance

Ideal Candidate Profile:

• Hand-on Service Desk or IT Support experience (contract or fast-paced environments preferred)
• Experience with ITSM platforms such as EasyVista or ServiceNow
• Working knowledge of Azure AD / Microsoft 365 administration
• Strong troubleshooting skills across Windows OS, Office apps, and basic networking
• Solid communication skills with a customer-focused approach
• Able to ramp quickly and operate with minimal supervision
• Experience using Intune and Autopilot

Savi Gurus is a fast-growing St. Louis-based business and technology consulting firm with competitive salary, annual bonus, matching retirement plan, company-paid healthcare, dental, vision and pharma, 4 weeks of PTO, 10 holidays, and a nominal training budget. We hire consultants to keep. We're not turning and burning our folks. Join us and become One of the Savi Gs.

** Only applicants who are legally authorized to work in the US and not represented by anyone else will be considered. This position requires the consultant to be at the client site. This person needs to be able to do that without travel expenses. Savi Gurus does not provide any work authorization sponsorship, or any assistance in securing, maintaining or extending work authorization. **

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