Plumbing Customer Service Rep
$18 - $28 per hourFathom Plumbing Solutions
Job Description
Job Description
Fathom Plumbing Solutions is seeking a dedicated part-time Plumbing Customer Service Rep to join our team in Ann Arbor, MI. This in-office, part-time position offers an hourly wage ranging from $18 to $28 , depending on experience and skills.
Benefits:
- Education assistance
- Employee assistance program
- Flexible schedule
- Growth opportunities
- Uniforms
THE GROWTH YOU HELP PROVIDE AS A PLUMBING CUSTOMER SERVICE REP
This is a part-time role, with shifts scheduled during business hours, Monday through Friday, from 7:30 AM to 4:30 PM . All work is performed in our Ann Arbor, MI office.
In this position, you will be responsible for answering inbound calls and web inquiries, capturing job details accurately, and providing information about our services to customers. You will coordinate a two-week forward-looking schedule and dispatch technicians based on priority, location, and expertise. Daily tasks include communicating schedule changes to the field team, entering jobs and maintaining detailed notes within ServiceTitan, following up on estimates, assisting with invoices and QuickBooks coordination, and tracking key operational metrics. You will play an essential role in supporting both our customers and our field team.
OUR IDEAL PLUMBING CUSTOMER SERVICE REP
- CSR, dispatch, or administrative experience (home services a plus)
- Friendly, outgoing, and positive attitude
- Detail-oriented and an active listener
- Ability to follow a call script and capture key customer/job information
- Strong, calm, and confident phone presence
- High accountability, strong organization, and multitasking skills under pressure
Preferred:
- Proficiency with technology; ServiceTitan and Google Suite preferred
- Experience in residential home services (plumbing, HVAC, electrical)
- Familiarity with membership/maintenance agreement sales
- Comfortable handling inbound call volume without relying on a script
ABOUT US
Proudly serving Ann Arbor and Washtenaw County, we deliver top-quality plumbing solutions backed by a deep commitment to our team's success. We believe that exceptional service starts with a supportive work environment, which is why we invest in our people through mentorship, professional training, and clear paths for advancement. By offering competitive compensation and comprehensive benefits, we ensure our diverse team of experts can thrive. Join us and build a lasting career where your dedication is truly valued and your professional growth is our priority.
HOW TO JOIN US
We invite you to apply today using our convenient, mobile-friendly application. Start your application now and take the next step toward a rewarding career with our team.
Must have the ability to pass a background check and drug screening test.
Job Posted by ApplicantProVacancy posted 20 days ago
Similar jobs that could be interesting for youBased on the Plumbing Customer Service Rep in Ann Arbor, MI vacancy
$18 - $28 per hour
...Job Description Job Description Fathom Plumbing Solutions is seeking a dedicated part-time Plumbing Customer Service Rep to join our team in Ann Arbor, MI. This in-office, part-time position offers an hourly wage ranging from $18 to $28 , depending on experience...SuggestedHourly payPart timeWork at officeMonday to FridayFlexible hoursShift workFathom Plumbing Solutions
Ann Arbor, MI5 days ago$69k
...help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera...SuggestedRemote workWork from homeFlexible hoursHMG Careers
Barton Hills, MI11 hours ago- ...Coordinator (AC) is primarily responsible for prospecting new customers independently and meeting with current customers to sell Insurance... .... Can effectively demonstrate the Company's Sales Process. Service customer service calls or refer to appropriate channel. Agent Field...SuggestedContract work
- ...project setup / updates in Deltek’s Vision software. Serve as the initial telephone and office contact for clients, vendors, service providers and visitors and will initiate follow-up contact as required and needed. Interface with building management / landlords...SuggestedContract workPart timeFor subcontractorWork at officeLocal area
Robert Half
Ann Arbor, MI7 days ago $790 per week
Searching for a customer service job? Before you apply — this pays you to share your opinion, not answer phones. No customer service experience needed. Focus Group Panel is real market research — actual companies paying for honest feedback on their products and services...SuggestedRemote jobFull timePart time$18 per hour
Milan Laser Hair Removal Milan Laser Hair Removal is one of the nation's premier laser hair removal providers. That's because we only use top of the line lasers, and all our treatments are performed by licensed medical professionals. Additionally, we guarantee our clients...Full timeImmediate startVisa sponsorshipAfternoon shiftMilan Laser
Ann Arbor, MI2 days ago- ...responsible for operating the cash register, handling cash and credit transactions, completing daily tasks, and providing excellent customer service, per our Customer Service Agreement. List of Responsibilities (not limited to): Provides positive, personalized customer...Local areaShift work
- ...purchases and assist guests with basic questions about dining hall services. Michigan Dining Hosts bus tables and perform other tasks related to maintaining a clean environment. Responsibilities* Customer Service (60%) Interact with guests in a welcoming,...Seasonal workRemote workRelocationVisa sponsorshipWork visaFlexible hoursWeekend workWeekday work
University of Michigan
Ann Arbor, MI3 days ago - ...team. The Front Desk will be responsible for greeting and checking in guests, answering phone calls, and providing excellent customer service. The ideal candidate will have excellent communication skills, be able to multitask, and have a positive attitude. Full-time and...Full timePart timeFlexible hours
Weber's
Ann Arbor, MI1 day ago - ...needed. Strong Candidates Will Have Previous experience in office support, administration, hospitality, events, or customer service is preferred. Organized and attentive to detail. Dependable and able to follow tasks through to completion. Proactive...Casual workWork at officeVisa sponsorship
Sygaldry
Ann Arbor, MI2 days ago - ...SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate... ..., suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’...Work at officeLocal areaShift work
FedEx Office
Ann Arbor, MI6 hours ago - ...& graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant's time will be... ...information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires...Work at officeLocal areaShift work
FedEx
Ann Arbor, MI3 days ago - ...HVAC & Plumbing Salesperson/EstimatorWright Mechanical is seeking a motivated and knowledgeable HVAC & Plumbing Salesperson/Estimator... ...project specifications preferredExcellent communication and customer service skillsStrong organizational and time management abilitiesSelf...Base plus commissionWork at officeLocal area
State Bar of Wisconsin
Ypsilanti, MI4 days ago $14 - $16 per hour
...Drybar Sales Associate / Customer Service Representative Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that's blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking...Hourly payLocal areaFlexible hoursShift work$18 - $22 per hour
...Veterinary Receptionist/Customer Service Representative Arbor Hills Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client...Hourly payFull timePart timeMonday to Friday$20 - $23 per hour
...someone who enjoys helping others, thrives in a small, close-knit team environment, and takes pride in delivering exceptional customer service and maintaining an organized, professional office. Responsibilities Welcome and assist visitors, guests, and employees...Contract workTemporary workWork at officeMonday to FridayAston Carter
Ann Arbor, MI2 days ago- ...music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'...Full time
Boxlunch & Hot Topic
Ann Arbor, MI1 day ago - ...go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support... ...an exceptional customer experience according to customer service standards. Proactively seeks out customers in order to determine...Full timeContract workSeasonal workLocal areaNight shift
Csc Generation
Ann Arbor, MI1 day ago - ...Description Job Description About us Transnation Title Agency is a leading provider of real estate title services dedicated to delivering exceptional results and customer satisfaction. Committed to accuracy, efficiency, and integrity, we strive to exceed our clients'...Work at office
Transnation Title Agency
Ann Arbor, MI5 days ago - ...and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our...Minimum wageWork experience placementLocal areaFlexible hoursShift work
Arbor Lodging
Ann Arbor, MI26 days ago - ...guest’s experience from start to finish, delivering exceptional service in a welcoming environment. You’ll work alongside a passionate... ...coming back. What We’re Looking For: * A passion for beauty, customer service, and building genuine guest relationships. *A professional...Full timePart timeWeekend work
European Wax Center - Ann Arbor, MI
Ann Arbor, MI16 days ago - ...care of our guest! We are looking for people with an passion for service and willingness to jump in where needed. Typical shifts run... ...register guests, providing prompt and courteous service. Greet customers immediately with a friendly and sincere welcome. Use a positive...Immediate startWorldwideFlexible hoursShift workWeekend work
Even Hotels Ann Arbor
Ann Arbor, MI26 days ago - ...Front Desk Agent As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns...Contract workPart timeWork at officeLocal areaFlexible hoursAfternoon shift
$14 - $15 per hour
...20 locations in the United States. We offer a complete menu of services including Extensions, Lamination, Perming, Tinting, Threading,... ...Associate for our salon. Your focus will be on providing an excellent customer experience to all of our guests, selling memberships and...Hourly payPermanent employmentMonday to FridayShift workWeekend work- ...re setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across... ...nationwide. Job Description Demonstrate high standards of customer service and maintain standards of FACE FOUNDRIÉ. Meet or...Full timePart time
- ...Consultant The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to... ..., suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store'...Work at officeShift work
- Office Professional, Records Clerk POSITION LOCATION: Huron High School (In-Person) SALARY: AAEA OP Salary REPORTING RELATIONSHIP: Principal QUALIFICATIONS REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty...Full timeWork at office
- Michaels in Ann Arbor is seeking a customer-focused associate to assist shoppers, manage checkout, and keep the sales floor well stocked and organized. You will help customers find products, explain the rewards program, and participate in loading and merchandising tasks...Flexible hoursNight shift
- ...SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate... ..., suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store'...Work at officeLocal areaShift work
- ...Night AuditorSchulte Hospitality Group is seeking a dynamic, service-oriented Night Auditor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of...Daily paidImmediate startFlexible hoursShift workNight shiftWeekend work
Schulte
Ann Arbor, MI2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Plumbing Customer Service Rep. Be the first to apply!
Related searches
- benefits customer care representative Ann Arbor, MI
- benefit customer service representative Ann Arbor, MI
- client service consultant Ann Arbor, MI
- customer service representative night shift Ann Arbor, MI
- customer service representative insurance Ann Arbor, MI
- customer service representative data entry Ann Arbor, MI
- customer service sales representative Ann Arbor, MI
- customer resolution specialist Ann Arbor, MI
- customer service associate Ann Arbor, MI
- customer relations associate Ann Arbor, MI