Customer Service Representative - State Farm Agent Team Member

Bilingual Insurance Customer Service Representative (English/Spanish) Ready to elevate your insurance career with a team that values your expertise? At Ben Goode's State Farm Agency, we believe exceptional service is the foundation of our success. We are looking for a licensed, bilingual professional who is passionate about helping people protect what matters most. In this role, you will be the face of our agencybalancing client care with a strategic eye for identifying coverage gaps and introducing our robust financial services portfolio. Your Impact (Responsibilities): Elevate Client Care: Deliver empathetic, top-tier service by resolving policy inquiries and caring for customer needs. Protect the Big Picture: Uncover hidden risks during routine client interactions and smoothly pivot to recommend additional insurance or financial solutions. Maximize Retention: Lead proactive account reviews to ensure our current policyholders are fully protected and satisfied. Own the Workflow: Securely manage customer data within our CRM and record client interactions accurately to ensure seamless account management. Collaborate with a high-performing team to keep office operations seamless. What You Bring to the Team (Qualifications) Credentials: An active Property & Casualty (P&C) License is required to start. You must also be driven to obtain your Life & Health License within your first 90 days. Bilingual Fluency: Complete professional fluency in both English and Spanish (written and verbal). Client-First Mindset: Superb interpersonal skills, a polished phone demeanor, and a natural ability to connect with people. Analytical Thinking: A proactive problem-solver who can naturally identify a client's needs and introduce matching insurance lines. Strong Foundation: Highly organized with great attention to detail; prior experience in insurance, finance, or corporate client support is highly preferred. Benefits & Growth Competitive hourly wage paired with rewarding performance-based bonuses. Multi-state licensing support to expand your footprint across California, Arizona, Nevada, and Oregon. Paid time off and health benefits to support your well-being. Clear paths for career advancement and long-term professional growth right within our office. Full licensing reimbursement for your career investment after three months on the team Compensation: $45,000.00 - $65,000.00 per year Do you want a career and not just a job? We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Ben Goode - State Farm Agent may be the right fit for you! About Our Agency Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Our office is located in Murrieta. Additional languages spoken: Spanish Apply now and let us put you on the path to success. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.