IT Operations Support Administrator

Role Overview The IT Operations Support Administrator position requires a focus on support for end‑user computers, mobile devices, desktop operating systems, Android and iOS mobile devices, and timeclocks. This role will have an emphasis on maintenance of documented operational policies and procedures in a complex and diverse computing environment. What You Will Do Provide direct support for hardware and software issues, including peripherals such as printers, keyboards, and audio/video equipment. Desktop support to be provided onsite or remotely, whenever possible. Provides direct support for company‑issued mobile devices, including following processes and procedures for procurement, configuration, and deployment of Android and iOS cell phones and tablets. Why It Might Be a Fit Ability to use critical thinking and reasoning to solve unique problems. Skilled in imaging PCs, setting up workstations, and supporting end users. Requirements Knowledge of Windows/Azure Active Directory, Microsoft SCCM, Microsoft Intune, and Microsoft Windows operating systems. High School Diploma or Equivalency 1-3 years of experience in an IT help desk, technical support, or a desktop technician role A certification in CompTIA A+, CompTIA Sec+, or ITIL Fundamentals, or the ability to obtain one within the first 6 months U.S. Citizenship required due to security clearances Ability to reliably travel to and from assigned worksites and community locations as needed Benefits Reasonable accommodation for applying notice Equal opportunity employer EEO/AA Employer/Vet/Disabled #J-18808-Ljbffr Green Jobs Network