Mental Health Specialist II / 988 BUC / Part Time 4p - 12:30a

Mental Health Specialist II / 988 BUC / Part Time 4p - 12:30a Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC’s 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children, and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year. Job Responsibilities Performs functions in support of the unit’s mission providing streamlined, prompt, and “customer friendly” services to clients of the 988 Lifeline Services. Receives telephone, chat and/or text requests for service, undertakes assessment of the service need of the client and responds by offering support and appropriate referrals or disposition. Demonstrates competency in recognizing the unique needs of clients and applying relevant assessment and support skills with regard to a wide range of issues. Models for clients’ good communication skills, recovery‑oriented living skills, effective coping skills, and self‑help strategies as observed by supervisor and as indicated by feedback from clients and team members. Accepts service requests, responds to incoming calls, chats and/or texts within prescribed timeframe. Maintains comprehensive and up‑to‑date knowledge of resources and programs used by the center and unit to provide guidance to clients and make appropriate referrals. Performs assessment and makes appropriate disposition as indicated by feedback from receiving program or referral; client satisfaction through supervisory observations or other provider. Collaborates effectively with other staff members and referral sources for disposition. Documents all client contact information in accordance with departmental protocols and accurately and appropriately inputs data into the unit’s information system. Qualifications Minimum Education and Experience Four (4) years of relevant full‑time paid experience (part‑time and/or per diem experience may be substituted for the full‑time equivalent) or a bachelor’s degree in a relevant mental health, social, or human services field. Preferred Qualifications None specified. Benefits Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax‑deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs Working Hours Part time: 16 hours per week, standard hours 40, daily work shift evening. This position may be eligible for a fully remote work arrangement. Physical Demands and Work Environment Standing and walking throughout the program space Lifting up to 20 lbs Handles phone requests under time and decision‑making pressure Generally pleasant working conditions in a clean, well‑lighted, and quiet to moderately loud setting. Crisis intervention is a common occurrence. Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non‑Discrimination Statement at #J-18808-Ljbffr Rutgers University