IT Help Desk Specialist

IT Help Desk Specialist Join an established organization dedicated to providing exceptional IT solutions and support. This is a great opportunity to grow your IT career and make a meaningful impact in a collaborative, supportive team. Benefits & Compensation Comprehensive health, dental, and vision insurance. 401(k) retirement plan with up to 5% company match. Life insurance and accidental death & dismemberment coverage. Company-provided lunch. Paid time off (PTO) and paid holidays. Flexible Spending Account (FSA) and Dependent Care FSA. Health Savings Account (HSA). Employee Assistance Program (EAP). Requirements & Qualifications Bilingual in Korean and English. Proven experience as an IT Help Desk Support or similar technical support role. Knowledge of computer hardware, software, and troubleshooting. Strong communication and customer service skills. Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician are a plus. A degree in Computer Science, Information Technology, or a related field is preferred. Preferred Background & Skills Bilingual fluency in Korean and English. Day-to-Day Responsibilities Respond to and resolve user support requests via phone, email, or remote desktop tools. Diagnose and troubleshoot hardware, software, and network issues. Provide clear, effective technical assistance to end-users. Document support requests and solutions in the help desk system. Install, configure, and maintain computer equipment and software. Collaborate with other IT team members to enhance user support and system reliability. #J-18808-Ljbffr Nbutexas