Drains Technician - Residential

Residential Drains Technician Are you a skilled problem-solver who takes pride in delivering exceptional service and helping homeowners maintain safe, efficient plumbing systems? We're looking for a dedicated Drain Technician to join our growing team. In this role, you'll use advanced diagnostic and drain-clearing equipment to identify and resolve residential drain and sewer issues while providing outstanding customer service. If you have hands-on experience, strong technical skills, and a commitment to quality workmanship, this is an opportunity to build a rewarding career with a company that values professionalism, teamwork, and customer satisfaction. Join us and make a difference by delivering reliable solutions that keep our customers' homes running smoothly! What You'll Do: Drain Cleaning & Clearing – Perform residential drain cleaning using cable machines, high-pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems. Sewer Line Diagnostics – Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects. Troubleshooting & Problem Solving – Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow. Preventative Maintenance Services – Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues. Customer Communication – Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor. Cost Estimates & Recommendations – Prepare accurate service estimates and educate customers on long-term solutions such as sewer repair, replacement, or preventative maintenance plans. Service Titan Documentation – Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions. Equipment Care & Safety – Maintain drain-cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards. Customer Service Excellence – Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish. What You Bring: Experience – 2–3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role. (Residential plumbing experience is a plus) Technical Skills – Proficiency with cable machines, jetters, sewer cameras, locators, and other drain-cleaning tools. Service Software – Experience with Service Titan or similar field-service software preferred. Communication Skills – Strong ability to communicate clearly with customers and team members. Attention to Detail – Ability to accurately diagnose issues and perform work that meets safety and code standards. Customer-Focused Mindset – Commitment to delivering high-quality service with professionalism and a positive attitude. Driver's License – Valid driver's license with a clean driving record. What We Offer: Medical, Dental, and Vision Insurance: Affordable, comprehensive coverage 401(K) with Company Match: Plan for your future with confidence Company-Paid Long-Term Disability & Life Insurance: Security and peace of mind Voluntary Short-Term Disability & Life Insurance: Additional protection tailored to your needs Paid Time Off: Vacation, holidays, and sick time to support work-life balance Join our team at Folkes Home Services and become part of a company that values both its customers and employees. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network! Folkes Home Services