International Shipping and Order Fulfillment Representative

Job Description

Job Description

Shape Every Shipment from Click to Delivery

Join our front line of customer operations, where you orchestrate orders, documentation, timelines, and communications across customers, sales, production, logistics providers, and internal teams. Your work spans domestic and global movements, with a strong emphasis on export compliance and end-to-end coordination.

Core Impact Areas International Logistics (25%)

• Coordinate global moves via ocean, air, truck, parcel, and through freight forwarders.
• Collaborate with freight forwarders, customs brokers, carriers, warehouses, and customers.
• Prepare and distribute required export paperwork:
  • Commercial invoices
  • Packing lists
  • Bills of lading
  • Certificates of origin
  • Shipper's Letters of Instruction (SLI)
  • Dangerous goods declarations (as needed)
  • Export and customs documentation
  • Customer- or country-specific documentation
• Manage bookings, container needs, pickup appointments, sailing calendars, and delivery requirements.
• Track international shipments through final delivery; troubleshoot delays and document gaps.
• Keep meticulous export files and shipment records.
• Assist with customs clearance and border issues alongside customers and logistics partners.

Domestic Order Management (75%)

• Enter orders into X3 immediately upon receipt to confirm delivery details, pricing, and ship dates; orders received before 4 PM are entered the same day.
• Send Sales Order Acknowledgements (SOAs) to customers after confirming ship dates; share all SOAs with the responsible sales rep by end of day.
• When a negotiated ship date is needed, coordinate with the sales rep and update X3 with the confirmed date.
• Notify finance and the sales rep if processing an order with a credit limit exception.
• Record exceptions in X3 right away for orders that are late or closed without invoicing.
• Obtain Commercial Leadership approval and process returns.
• Oversee each order from entry through shipment, coordinating professionally with production and shipping/receiving.
• Maintain customer master data (outside X3) with delivery preferences and shipping instructions.
• Drive order changes through effective communication with operations, commercial teams, and customers.

What You Bring

• High school diploma or GED (required); a degree or prior customer service experience with international shipping and order processing is preferred.
• Excellent communication skills and ability to interact across all organizational levels.

Work Environment (Verbatim Policy)

**Work Environment:

**

Work is typically performed in an inside, temperature-controlled environment. Works and travels throughout plant environment of varied temperatures and humidity, and wears personal protective equipment, as required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Various operations in the plant generate noise, dust, vapor and fumes in the normal course of production. The Company has been and is committed to eliminating these conditions to the extent possible through the application of design engineering. The Company also provides a variety of safety equipment to keep all associates safe and within OSHA standards. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.