Customer Service Representative

Job Description

Job Description

Pine Valley Plumbing, located in Merrimack, NH, is seeking a skilled full-time Customer Service Representative. This full-time position offers an hourly pay range of $18 - $25 and starts as a remote role until our new office opens in 2026.Our team also enjoys great benefits. This includes:Health, dental, life, and vision insuranceBonus structurePTOGrowth opportunitiesUniformsNo on-calls, nights, or weekends!If you are committed to delivering exceptional customer service and contributing positively to our community, we encourage you to apply.PINE VALLEY PLUMBING: OUR MISSIONWe have created a positive work culture that focuses on honesty, efficiency, and doing a great job. For over ten years, as a women-owned business, we have built a strong reputation for being reliable, providing quality service, and ensuring customer satisfaction. We work with both homes and businesses, solving problems with expertise and openness. When you join our team, you will be part of a group that values work-life balance and takes care of your well-being while helping you grow in a rewarding trade career. Join us in making a difference in the community!YOUR SCHEDULEThe typical working hours for this role are from 7 AM to 4 PM, Monday through Friday. Initially, the position will be remote, transitioning to in-office work by mid-2026.YOUR DAYAs a Customer Service Representative, your day will begin with greeting inbound customer calls, booking jobs, and providing high-quality service. You will efficiently schedule and dispatch technicians using FieldPulse, ensuring proper job assignments are made promptly. Regular tasks will include following up with customers about estimates, memberships, and completed jobs. You will also manage payments, update customer records, and assist with basic office responsibilities while fostering effective communication and problem-solving within the team, thus ensuring a seamless experience for both customers and technicians.REQUIREMENTS FOR A CUSTOMER SERVICE REPRESENTATIVE1+ year(s) of experience using scheduling or dispatching management software (FieldPulse or similar)Experience handling customer calls, including rescheduling and coordinating appointmentsFamiliarity with FieldPulse or similar platforms (ServiceTitan, Housecall Pro, Jobber, etc.)Strong multitasking skills with the ability to manage calls, scheduling, and dispatching simultaneouslyExcellent communication and problem-solving abilitiesARE YOU READY FOR THIS EXCITING OPPORTUNITY?We invite you to apply through our mobile-friendly application. We look forward to welcoming you to the Pine Valley Plumbing team.Must have the ability to pass a background check and drug screening test.

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