Associate, IT Specialist

About Cresset

Cresset is a firm built by clients, for clients. As an independent, award-winning multi-family office and private investment firm, we are reimagining the way wealth is experienced. Our purpose is to help ensure that both wealth and life are fully optimized**—integrated, intentional, and aligned with each client's vision of success.

We provide access to the caliber of talent, ideas, and investment opportunities typically available to the largest single-family offices and institutions. Our approach is personalized, entrepreneurial, and client-first.

Cresset was built to endure. We are creating a 100+ year firm—one focused on delivering an exceptional experience, not only for the families we serve but for the team that serves them. Recognized by Barron's among the nation's top multi-family offices, Cresset is guided by long-term relationships, shared success, and a belief that wealth should serve a life well lived.

Job Description

Cresset is seeking an IT Specialist who report to the IT Director for the company. The primary responsibilities of this role are to ensure the stability, integrity and efficient operation of the IT infrastructure at Cresset.

Key Responsibilities

• Provide technical services and support for Windows Domain, Hosted Exchange and O365 business applications
• Support Azure hosted cloud infrastructure
• Document maintenance for all computer systems and network infrastructure
• Maintain quality service by enforcing organization standards
• Evaluate and recommend IT technology
• Provide end user support within ticketing system resolving in a timely manner
• Adhere to established SLAS while investing and prioritizing tickets
• Assist in documentation of IT processes, procedures and systems
• Phone, A/V, user and system assistance, and support
• Employee onboarding, setup, and imaging
• On call as needed
• May require travel

Qualifications

• Bachelor's Degree in Computer Science and/or equivalent experience
• Expert at using and supporting Microsoft Office products and other productivity applications
• Strong experience with TCP/IP; experience securing and supporting internet connected computers
• Strong knowledge of Internet protocols including DNS
• Strong knowledge of Microsoft Operating systems
• Excellent troubleshooting skills
• Strong written and verbal communication skills
• Ability to work on deadline and communicate effectively with management and end users

What We Offer:

At Cresset, we focus on people first. As a service business, our people are our assets. Engaging our clients and employees is our highest priority. Salary will be based on factors including, but not limited to, experience, licenses/certifications, industry knowledge, and geographic location. Cresset offers a competitive compensation package including an annual incentive and a benefits package to all full-time employees including medical, dental, vision, life insurance, 401(k) retirement plan, health savings accounts, short and long-term disability insurance, voluntary critical and accident insurance, and pre-tax parking and transportation programs.

Equal Employment Opportunity

It is the policy of Cresset to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, or related conditions), national origin or ancestry, age, disability, veteran status, uniformed servicemember status, sexual orientation, gender identity, status as a parent, genetic information (including testing and characteristics), or any other characteristic protected by applicable federal, state, or local law. It is Cresset's policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.

Everything Starts With Culture.

Our Vision

We exist to optimize wealth and elevate life—giving clients the time, clarity, and trusted partnership to pursue what matters most.