Network Facilities Technician - Lancaster, CA

Job Description

Job Description:\n\nLocation: In Field: Lancaster, CA. Location Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Occasional travel to and work from other Race offices or other off-site locations may be required. 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Comp: $36 to $40 per hour 5 Days/8 Hours Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: The Network Facilities Technician is responsible, for maintaining network infrastructure to support reliable and efficient communication services. With a focus on physical facilities and equipment, this role involves the installation, configuration, and maintenance of network components at various sites such as overhead Framing, DC Plants, Cable Stitching, relay racks, Switches, Servers, cable termination and testing. respond to Electrical outages, telecom disruptions, and security systems. These systems include, generators, DC Plants, ATS’, & PDU’s. The Network Facilities Technician collaborates closely with network engineers and other Race team members to ensure the seamless operation of telecommunications networks, troubleshoots issues, and collaborates solutions to optimize network performance and reliability. With a strong understanding of network technologies and infrastructure, as well as expertise in facility Safety practices, this role plays a crucial part in ensuring the delivery of high-quality telecommunications services to customers. This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization. Requirements Qualifications and Experience: •Eligibility for US Employment without sponsorship •Minimum of 18 years of age •A valid driver's license, subject to successful verification through a DMV check, is mandatory •2+ years of experience as an installer in a telecom industry •Minimum of 2 years working experience in network facilities (DC Power Plants, Generators, Air Conditioning, ATS, Fiber Cross Connects, Fiber Troubleshooting, Data Centers) required •Proficiency in standard electrical and telecom testing tools (Volt Meter, OTDR, VFL, Optical Power Meter) required •Demonstrated ability to lift heavy equipment/items weighing up to 80 pounds safely and effectively, ensuring adherence to proper lifting techniques and workplace safety protocols •Flexibility to work during various shifts, including days, nights, weekends, and holidays, as necessary and/or as required by operational needs •The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication Skills: •Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications •Functional use of common office equipment, computers, and office software •Strong time management skills, with the ability to manage priorities and workflow •Commitment to accuracy and high standards for quality of work •Ability to work with all levels of team members and management •Excellent problem resolution and customer service skills •Ability to deal effectively with a diversity of individuals at all organizational levels •Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail •Excellent verbal and written communication skills •Ability to work on complex projects with general direction and minimal guidance •Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency •Good judgement with the ability to make timely and sound decisions •Highly resourceful team-player, with the ability to also be extremely effective independently •Ability to effectively present information and respond to questions •Ability to distinguish colors and audible tones Essential Duties and Responsibilities: Preventative Maintenance and Network Support: •Performs and schedules preventative maintenance on network infrastructure (e.g. DC Power Plants, Generators, Air Conditioning, ATC, Active Panels, POP’s, Data Centers, Core Electronic, BDFB), or manages vendors •Performs routine maintenance tasks, inspections, and preventive maintenance activities on network infrastructure and facilities to ensure optimal performance, reliability, and uptime Equipment Installation and Management: •Installs equipment in new and existing deployments of network facilities (e.g. Routers, Switches, Servers, Cameras, Racks) On-site Incident Response: •Promptly responds to network and facility-related incidents, outages, and service disruptions occurring within the network infrastructure or facilities, troubleshooting issues to identify root causes and implement corrective actions to address emergencies or unexpected events, such as equipment failures, power outages, or security breaches •Identifies the root cause of issues, implements corrective actions to minimize downtime and service disruptions, and coordinates effectively with relevant stakeholders to resolve the issue Collaboration and Support: •Collaborates closely within the department, including engineers, technicians, and administrators providing input to peers for general maintenance activities such as sharing knowledge, expertise, and best practices to ensure the smooth operation and routine maintenance of network infrastructure •Aids during critical maintenance activities, such as equipment upgrades, system migrations, or emergency repairs including hands-on assistance to colleagues, troubleshooting, technical issues, and implementing necessary adjustments or repairs to minimize downtime and maintain network reliability Infrastructure Projects: •Carries out basic infrastructure projects aimed at expanding, upgrading, or optimizing network facilities such as project execution, task coordination, technical implementation, documentation, and compliance •Contributes to the ongoing development, expansion, and enhancement of network infrastructure to meet the organization’s evolving business needs and objectives Technical Tasks: Ensures the effective operation and maintenance of network infrastructure: Establishes and maintains fiber and copper cross-connects within network facilities Conducts OTDR Testing to analyze the quality and characteristics of optical fiber links Installs, manages, and maintains DC Power Cabling infrastructure Documentation and Reporting: •Creates and maintains comprehensive MOPs (Method of Procedure), SOPs (Standard Operating Procedures), and EOPs (Emergency Operating Procedures) essential to ensure traceability, streamlines troubleshooting processes and supports future maintenance activities are in alignment with established guidelines •Documents network infrastructure configurations, facility layouts, equipment inventories, and maintenance procedures in accordance with organizational standards and regulatory requirements •Generates reports and documentation on network and facility performance, including uptime statistics, maintenance activities, and incident resolutions Travel Requirements: •Extensively travels to various project sites, data centers, and network facilities to install, perform maintenance tasks, and responds to on-site incidents •Expected to travel often, requiring overnight stays, to ensure timely completion of project tasks and support ongoing operations •Expected travel to remote or client sites may be necessary for special projects, equipment upgrades, or customer support needs •Expected to travel on short notice in response to emergency situations or critical maintenance requirements Other duties as necessary may include but are not limited to: •Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting •Be available to participate in internal or external meetings, special functions, and professional development opportunities •Cross-train and share knowledge with other team members •Support routine tasks •Maintain a professional appearance, hygiene, and demeanor •Performs other related duties as assigned by management Core Competencies: •Customer Focus: Responds promptly to team member (internal) and customer or vendor (external) needs; Solicits internal and external customer feedback to improve service delivery; Manages difficult or emotional internal and external customer situations; Responds to internal and external requests for service and assistance; Provides adequate communication of expected outcomes and status updates to manage expectations; Meets commitments. •Interpersonal Skills: Actively develops and utilizes effective interpersonal skills; Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things. •Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. •Diverse, Equitable, and Inclusive Environment: Shows respect and sensitivity for cultural and individual differences; Shares the value of diversity with others; Promotes a harassment-free environment; Contributes to the promotion of a diverse workforce; Engages those who may otherwise be excluded or marginalized; Acts fairly and equitably; Demonstrates equitable and inclusive planning and practice. •Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values; Complies with organizational policies and practices, as well as governing laws and regulations. •Safety and Security: Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. •Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to completion of work in order to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan; Is consistently at work and punctual; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. •Initiative: Engages in internal and external community outreach to develop relationships; Participates in building and perpetuating a community culture of kindness and respect both inside and outside the organization; Volunteers readily for team and community activities; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. •Innovation: Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Job Competencies: •Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. •Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. •Technical Skills: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. •Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. •Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. •Change Management: Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results •Judgment: Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. •Motivation: Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. •Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. •Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. •Quality Management: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. •Quantity: Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. •Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. 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