RN

Hospice Case Manager RN

Schedule: Day shift. 36 hours weekly. 7:00am - 7:30pm

In collaboration with the multi-disciplinary Reid Hospice team, the Hospice Case Manager RN is responsible for coordination of all care for their assigned hospice patients; this includes admission, discharge, re-certification, and planning of care. The Case Manager RN will work closely with the Hospice Interdisciplinary Group (IDG), including patients and families, as well as Reid Health Leadership, Medical Staff, and physician's practice office personnel; will work with representatives of the community, federal, and state agencies, as well as with outside review and accreditation agencies.

Overview of Responsibilities

• Must maintain competence in BLS after initial training.
• Expected to demonstrate a calm, pleasant, and professional demeanor.
• Must have the ability to work cooperatively with all staff, physicians, and departments.
• Committed to Patient Satisfaction and Patient Safety.
• See Competency Checklist for Unit/Department/Service Area Specifics.
• Requires interpersonal skills to instruct and comfort patients and their families, and maintain communication with a variety of internal and external staff.
• Recognizes and reinforces positive efforts of the healthcare team and co-workers.
• Addresses issues tactfully and in a timely manner.
• Experience as determined by work area and hospital in order to acquire and effectively utilize knowledge of unit and departmental policies and procedures.
• Must meet established quality and quantity standards for the role.
• Appropriately uses therapeutic touch to calm and comfort.
• Demonstrates a cheerful demeanor through smiling and other non-verbal cues, maintaining a positive attitude and refraining from complaining.
• Willing to work hard and assist others once own tasks are completed. Remains sensitive to the needs and workload of the entire unit/department.
• Shows willingness to take ownership, using "I" or "we" rather than "they" or "them." Avoids blaming others.
• Demonstrates compassion by understanding and relating to patients' situations, and helping them achieve their desired outcomes.
• Supports the team by recognizing and celebrating successes, treating team members with respect, and participating actively in team activities.
• Always prioritizes safety when making decisions.
• Uses imagination to connect with others, fostering empathy and compassion.
• Promotes and supports Reid's services and regional market strategies to achieve "Lean" deployment strategies.
• Demonstrates the ability to connect on a human level, including making eye contact and greeting patients, families, visitors, and staff.
• Shows courteous interactions, including using correct voice inflection and positive body language.
• Demonstrates empathy by acknowledging and validating patients' situations or experiences. ("It must be hard to…" "It must be difficult to…")

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Education & Experience

• Minimum education required: Associates, Bachelor's, or Masters Degree in Nursing

Licensure & Certification

• Minimum licensure required: Licensure in State of Indiana as a Registered Nurse