Spa Sales and Guest Service Associate

At Hand and Stone, Opportunity Knocks.Over 500 locations open across the U.S.We have opportunities for Sales Associates & Spa Experience Ambassadors at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with flexible schedules.Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.Sales Associate & Spa Experience AmbassadorAre you an upbeat, outgoing, energetic person who connects easily with others in a genuine, warm, and friendly manner? Are you a positive individual with great communication and customer service skills? Then, we'd love to make a place for you on our sales team! We are in search of both full and part-time sales associates. You will play an important role in ensuring our spa runs smoothly, and that our clients experience the ultimate in affordable, luxurious, massage and skin care therapy services.Successful candidates will possess the following skills, traits, and characteristics:A positive, professional and upbeat disposition with great communication and customer service skills.Customer-focused with a friendly, warm and welcoming disposition.Excited to work in a sales-based job; able to educate clients and present our membership program to all non-members in a friendly, relaxed, and fun manner.Research client needs to discover why our services make sense for them.Ability to memorize scripts, routines, and procedures.Presenting yourself in a polished and professional manner.Ability to work in a fast-paced environment, learn quickly, multi-task and stay focused.Thrive in a competitive (yet fun), sales-based environmentHave high attention to detail.Be a team player; be willing to help and assist other team members when needed.Enjoy staying busy and keeping the work environment pristine, clean, and organized.Enjoy continuous learning and receiving job-specific feedback about how to improve.Be punctual and dependable.Have a strong work ethic and take ownership of improving processes and procedures.Be professional, show discretion, and respect client confidentiality.Ability to work nights and/or weekends and have flexibility with schedules preferred.Previous retail and/or membership sales experience highly preferred.Job DutiesSell memberships, gift cards and other retail items; must meet membership sales quotas.Deliver excellent customer service to members/guests.Welcome and greet members/guests upon arrival.Efficiently and effectively answer phones, book appointments, and check clients out after service.Learn and work with a Point of Sales (POS) System [Zenoti] to ring up various transactions.Educate clients about the services we provide and our membership benefits.Maintain a professional and clean work environment and appearance.Ensure the spa is organized and clean.Perform various other duties as assigned.Benefits OfferedFree hands-on trainingMedical and dental insurance offered to those working 30 hours or more per week after 30 days of continued employment.Hourly wage plus commission and performance-based bonusesSupportive and caring environment; positive cultureFlexible schedulesFree birthday massage or facial;30% off products and services401K with employer matchEmployee referral bonusesMonthly contestsQuarterly BonusesGrowth opportunitiesAbout Hand and StoneFor over ten years, the Lake Pleasant Hand and Stone has been offering professional Massage, Facial and Hair Removal services tailored to the client's individual needs. We are open seven days a week with extended hours so clients can look and feel their best affordably and conveniently. Currently there are over 600 locations open in both the U.S. and Canada, and new locations open every month.Spa Location: 24640 N. Lake Pleasant Parkway, Suite 102 Peoria, AZ 85383 View phone number on click.appcast.io Compensation: $15.50 - $20.00 per hour