Nurse Manager Patient Flow

Salary range: $147,638 - $228,841/year. This role offers in-state or out-of-state relocation assistance for candidates with one year of relevant experience who have not worked at St. Charles Health System in the last year. ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Nurse Manager, Patient Flow REPORTS TO POSITION: Director Care Coordination and Patient Flow DEPARTMENT: Transfer Center and Central Communications DATE LAST REVIEWED: May 2026 OUR VISION: Creating America’s healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring, Teamwork and Safety DEPARTMENT SUMMARY: This department is based on the St. Charles Bend campus and includes several teams that are located together in a workspace that facilitates cross-team support and collaboration system-wide. These teams include the Transfer Center, Central Communications, Staffing/Scheduling Office, Patient Logistics, and Patient Safety Attendants. Additionally, this department facilitates several critical operations, communication, and facilities functions related to security, safety, and disaster preparedness. The department is a system-wide service that ensures safe, efficient, and patient-centered care delivery across St. Charles Health System. It works to ensures that patients receive the right care, in the right place, at the right time by orchestrating patient flow, optimizing bed placement and throughput. The department leads efforts to reduce delays, eliminate barriers, and improve coordination between hospitals, clinics, and community partners. POSITION OVERVIEW: The Nurse Manager of Patient Flow is responsible for the management of the Transfer and Communications Center that coordinates the logistics of patient placements and throughput. Additionally, this role manages centralized scheduling and staffing as well as logistics and patient safety attendants. The position requires strong skills in leading a multidisciplinary team. This role serves as the operational leader for patient movement between the St. Charles Health System sites and other community and regional facilities. They also support the Director of Care Coordination and Patient Flow in the management and support of patient movement between departments and across hospital campuses. This position directly manages supervisors of transfer center and scheduling and staffing as well as caregivers in the Transfer Center, Central Communications, and Patient Logistics. ESSENTIAL FUNCTIONS AND DUTIES: Responsible and accountable for successful 24/7 operation of assigned departments. Responsible for resource management ensuring appropriate and sufficient equipment and supplies are available. Manages staffing and scheduling. Provides productivity oversight and review. Works with leadership to achieve productivity standards. Develops and implements annual plan including goals for unit with director and supervisor. Serves as a real-time resource and assists with clinical expertise for staff with problem-solving on patient care, processes, and family issues. Serves as representative for all customers. Assists with quality, safety, customer service and regulatory compliance oversight: SAS – Receipt, assignment, tracking and trending, delegation. Coordinates quality initiatives and process improvements. Aligns and manages to St. Charles Health System metrics and quality initiatives. Ensures team members’ competency in safe communication practice with HAA (Hospital Air Ambulance) agencies, EMTALA, and Joint Commission regulations related to air medical ambulance transport as well as state, county, and local regulations related to ground ambulance and inter-facility transportation and transfer of patients. Ensures team members’ competency in implementation of labor contracts and understanding of staffing laws and regulations Maintains ongoing communication with staff, department leadership, and others to ensure needs are being met for staff and patients. Engages medical staff to obtain input on the operation of the department and key decisions. Supports the Director of Care Coordinator and Patient Flow in developing and maintaining physician and peer partnerships across the health system related to the achievement of campus and system strategic goals and patient flow metrics. Oversees staff documentation to ensure proficiency in compliance with hospital policies and regulatory agencies. Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control. Hires, directs, coaches and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals. Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals. Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate. Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean principles, concepts and tools. Creates a healing environment that supports all aspects of care, respects the wholeness of the individual, and demonstrates therapeutic presence through attitudes and behaviors that enhance the care experience for patients and caregivers. Facilitate the growth and development of a culturally competent team in the provision of appropriate care to patients and family members who belong to diverse cultural backgrounds. Supports the vision, mission, and values of the organization in all respects. Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients, and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION: Required: Graduate of an accredited school of nursing. BSN. Preferred: Master’s degree in nursing. LICENSURE/CERTIFICATION/REGISTRATION: Required: Current Oregon RN license. Valid Oregon driver’s license and ability to meet St. Charles Health System driving requirements. Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites. Preferred: Air ambulance or other aircraft dispatch training or Certified Flight Communicator course completion. EXPERIENCE Required: Minimum five (5) years of clinical nursing experience in an acute care setting. Minimum one (1) year of leadership experience. Preferred: Experience in a specialty area of nursing. PERSONAL PROTECTIVE EQUIPMENT: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. ADDITIONAL POSITION INFORMATION: SKILLS: Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS. Must have strong team working and collaborative skills. Must have strong attention to detail and organizational skills. Must have strong analytical, problem solving, and decision-making skills. Must be able to work under pressure in a fast-paced environment. Must be able to thrive in a highly matrixed and collaborative environment. Must demonstrate SCHS values of Accountability, Caring and Teamwork in every interaction. PHYSICAL REQUIREMENTS: Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? Yes Job Family: MANAGER Scheduled Days of the Week: Shift Start & End Time: St. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon. The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine. For additional information, such as Career FAQ's, benefits, and why your dream job awaits, please visit our Careers site. With a variety of nursing positions available, you can choose a career path that fits both your interests AND your lifestyle. 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