Customer Advocate

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!The Customer Advocate is a primary point of contact for customers, focused on delivering a positive experience by addressing inquiries, resolving issues, and providing accurate information. This role requires strong attention to detail, a customer-first mindset, professionalism, and adherence to safety and risk management standards.The ideal candidate is a collaborative team player who contributes to team goals, supports colleagues, and helps create consistently positive experiences for customers and teammates. We’re looking for someone who enjoys fostering a positive workplace and brings a good-natured sense of humor while contributing to overall customer success.ResponsibilitiesThe Role’s responsibilities include, but are not limited to:Respond to customer inquiries via email or chat in a timely and professional mannerResolve customer issues efficiently while ensuring accuracy and completenessMaintain detailed and accurate records of customer interactionsIdentify customer needs and provide appropriate solutions or escalate when necessaryDemonstrate empathy and a strong commitment to customer satisfactionFollow company policies related to safety, compliance, and risk managementCollaborate with internal teams to improve processes and customer experienceContinuously seek opportunities to enhance service quality and improve customer outcomesIdentify recurring customer issues and provide feedback to improve processes, tools, and overall experienceSkillsStrong attention to detail and commitment to accuracy in all customer interactionsCustomer-first mindset with the ability to build trust through empathy and responsivenessProfessional, courteous, and positive communication style (written and verbal)Ability to follow established procedures while maintaining flexibility to solve problemsAwareness of safety, compliance, and risk management standardsAbility to protect sensitive customer information and maintain confidentialityCollaborative team player who contributes to a positive work environmentStrong organizational and time management skillsProactive approach to identifying improvements and enhancing the customer experienceComfortable working with CRM systems and documenting customer interactions accuratelyAttributesWe believe the most productive teams are those that:Do work that interests, challenges, and professionally develops themDo things that contribute to the success of the company and teamLike and respect the team members they work alongside every dayAs a result, we hire for Culture First, and are looking for candidates who possess the following:Action oriented, self-motivated, self-starter with a solution oriented mindsetCurious, innovative, and creativeGlass half full optimismNatural problem solver, not afraid to ask questions and adept at learning new things rapidlyHumble Leadership / Team OrientedOperates from the position of “do what’s best for the business and team”QualificationsHigh school diploma or equivalent (required); associate or bachelor’s degree preferredPrevious customer service or support experience preferredStrong communication and problem-solving skillsAbility to multitask and work in a fast-paced environmentBasic computer proficiency and familiarity with Salesforce CRMExperience with branch based industrial distribution preferred; heavy-duty trucking industry a plusThis job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisorFleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr