Quality Analyst

Immediate need for a talented Quality Analyst . This is a 6+ month contract with potential for project extension, location in Milwaukee, Wisconsin (Onsite). Job Diva ID: # 26-13113 Pay Range: $23- $24/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities Onsite 5 days a week for training; hybrid afterwards could be possible depending on key factors. Parking available, but may incur a cost. In person interviews are preferred. Training will require additional onsite presence. No overtime; contractors limited to 40 hours/week. Possibility of temp to perm if good fit. Provide products and services necessary for fund sponsors to invest while protecting their business interests and minimizing risks. Act as liaison for over 200 mutual fund/alternative investment companies and shareholders as Transfer Agent. Provide exceptional multitasking to serve high‑profile clients and shareholders. Efficient and detail‑oriented individuals will develop long‑lasting relationships through excellent verbal and written communication. Monitor and evaluate quality of work measured against timeliness, accuracy, and productivity standards; document quality issues, performance measures, and improvements for management review. Assist in training and give feedback to employees. Ensure proper application of and compliance with internal and regulatory standards, guidelines, and procedures; independently analyze complex cases requiring high‑level analysis and expertise. Work is moderately complex and may fall outside established procedures. Verify all processing of shareholder transactions, both financial and non‑financial, for accuracy and completeness. Analyze new account set ups and maintenance. Review shareholder correspondence for content, clarity, grammar, typographical errors and/or review of Contact Center transactions for caller verification. Communicate any transaction or reference discrepancies to appropriate parties. Resolve all quality control issues and maintain group work standards for volume and accuracy. Participate in a culture of continuous improvement, risk‑based thinking, and employee engagement driven by ISO 9001 certification. Key Requirements and Technology Experience Experience in Loan Operations or Loan Processing. Detail oriented, communication and collaboration, critical thinking/problem solving skills. Undergraduate degree in business or related field, or equivalent work experience required. Good knowledge of Mutual Funds products and services. Effective verbal and written communication skills. Attention to detail. One to two years of experience in quality analysis and measurement activities or in Mutual Fund operations. Good knowledge of the productivity and accuracy standards of Mutual Fund operations. Proficient computer skills, especially Microsoft Office applications. Ability to perform multiple tasks in a dynamic working environment with minimal supervision. Our client is a leading Banking industry, and we are currently interviewing to fill this and similar contract positions. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr Pyramid Consulting, Inc