Customer Care Representative

Description Location – Circleville or Lancaster, Ohio Job Area – Deposit Operations FLSA Classification – Non-Exempt Supervisory Responsibility – None The Customer Care Representative role is responsible for responding to customer inquiries and requests while maintaining the highest level of customer service and confidentiality. Duties and Responsibilities Provide strong customer service while listening and eliciting information efficiently to resolve customer issues. Recognize when to leverage resources to resolve customer issues and/or concerns. Process customer transactions including but not limited to funds transfer, loan payments and check orders. Assist customers with account, online banking, BillPay and debit card inquiries. Maintenance account changes, or as necessary, closures are warranted. Maintain knowledge of bank products and services. Provide support for Deposit Operations. *This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of employees in this position. Further, this job description should not be considered an employment contract. All employment is employment-at-will. We reserve the right to modify job duties or descriptions at any time. Requirements Knowledge, Skills, and Abilities Ability to communicate clearly and professionally at both written and verbal levels. Ability to work in a fast-paced environment. Detail oriented, strong organizational skills and high degree of accuracy. Microsoft Office, or equivalent, knowledge. Ability to operate a multi-line phone system. Education and Experience One year customer service experience. Previous banking experience preferred. High School diploma or GED equivalent. #J-18808-Ljbffr Paylocity