Operations Manager

CMC Hotels Job Post

CMC Hotels is a Raleigh, North Carolina based company specializing in the development, acquisition, repositioning and management of upscale select service, extended stay and full service hotels. Our properties lead the market, consistently exceeding operational and financial expectations as well as the guest's expectation of hospitality.

We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

We offer an array of benefits to include the following:

• Paid Vacation
• Paid Sick Leave
• Holiday Pay
• Aggressive Quarterly Bonus Plan
• Access to a fully vested 401K program
• BCBS Health Insurance
• Dental and Vision Coverage
• Life Insurance
• Short/Long Term Disability
• Marriott Hotel Room Discounts

Job Description

Responsible for the management of all Guest Service Representatives, while implementing company programs, ensuring brand compliance and driving guest service scores.

Job Responsibilities

• Responsible for all operations of the front office & guest services, including staff training, meetings & shift scheduling
• Required to tend to customer complaints and queries in a pleasant and level headed manner
• Maintain working relationships and communicates with all departments
• Verifies that accurate room status information is maintained and properly communicated
• Works within the allocated manpower budget for the front office
• Enforces all cash-handling and credit card policies
• Upholds the hotel's commitment to hospitality
• Maximize room revenue and occupancy by reviewing status daily. Monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
• Maintain required pars for all front office & stationary supplies
• Monitor guest service scores, daily
• Be knowledgeable of hotel property and in-house events
• Be cognizant of area events and businesses. Develop the ability to provide the information and directions to such
• Must be able to work all aspects of the front office, reservations system, PBX, check-in check-out procedures, etc.
• Provide guests with information concerning hotel policies and amenities/services

Job Requirements

• Minimum of 4+ years hotel management experience.
• Bachelors degree preferred or work experience equivalent
• Must have hotel full service experience
• Must be a self starter and able to work independently
• Must have a PASSION for hospitality
• Previous Marriott experience very desirable
• Must be Flexible and able to work split shifts or fill-in shifts should associates call out
• Clean background check, and reliable transportation a must
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.
• Operate traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express.
• Flexible availability