General Manager

We're seeking a visionary General Manager to lead our landmark property to new heights of service and profitability. You can earn an annual bonus based on your performance. Located in Oak Hill, WV. Guest Relations Be readily available and approachable for all guests. Ensure that departments achieve or exceed guests' service expectations. Take proactive approaches when dealing with guest concerns. Extend professionalism and courtesy to guests at all times. Become involved in community and/or government affairs. Associate Team Be in proper business professional attire, including name tag, earpiece and radio. Maintain an attitude conducive to team growth, hospitality, and a serving environment. Communicate all goals and results with associates. Promote teamwork and associate morale. Lead by example, demonstrating self-confidence, energy and enthusiasm. Motivate and encourage staff to solve guest and associate related concerns. Communicate career opportunities to team leaders and associates. Recognize good team performance on a continuous basis through reward and recognition programs; thank staff daily for a job well done. Assist team leaders in meeting and exceeding goals. Meet annually with staff one‑to‑one. Promote empowerment by recognizing team members that make decisions. Develop cross‑training opportunities throughout the hotel. Post positive reviews for staff to read. Financial Review the Night Audit Report daily for discrepancies. Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction. Comply with all corporate accounting procedures. Maximize revenue through Yield Management and inventory control systems. Help develop annual budget and capital expenditure plans. Aggressively minimize accident, workers' compensation, and unemployment claims and resulting costs. Utilize budgets to teach team supervisors to understand financial objectives, balancing costs with associate and guest satisfaction. Develop and communicate selling strategies using reports and other forecasting tools. Review these weekly with the Sales Manager. Oversee all accounting functions, including accounts payable, accounts receivable, petty cash, payroll, and ordering procedures. Sales And Marketing Continuously solicit new business for the hotel. Monitor group block and direct bill processes. Network during breakfast and social hours to assist sales in uncovering new business leads. Ensure that all associates are communicating property selling strategies. Stay current on local market conditions and competitive set. Assist the hotel sales team with preparing the annual revenue budget and annual marketing plan. Maintain rapport with competitor hotels, lead sources, clients, and the local community. Review period‑end reports. Help develop annual sales and marketing budget. Operations Perform hands‑on duties as needed to deliver guest services. Provide a safe working environment. Be responsible for accident prevention programs. Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards. Coordinate preventive maintenance and general cleaning programs so that guest satisfaction goals are attained. Assist/teach team supervisors scheduling against guest and hour‑per‑occupied‑room goals; anticipate potential peak times during the week. Ensure cross‑training of associates. Be willing to participate in service/hospitality training and education. Be willing to further education in PMS, phone sales, sales, team management, leadership development, housekeeping, food service, maintenance and general hospitality. Administrative Ensure property hiring practices comply with I‑9, ADA and EEO requirements and strive for a culturally diverse workplace. Interview and select potential new hires. Promote both guarantee of fair treatment and open‑door policies. Use constructive coaching and counseling when addressing associate concerns. Maintain current licenses and permits as prescribed by local, state and federal agencies. Have working knowledge of all corporate brand manuals. Schedule management team coverage for weekend and evening hours. Pursue additional personal development. Carry out all reasonable requests for which you are capable of performing. With input from team supervisors, conduct reviews in a timely fashion. Additional Responsibilities Any other duties assigned by supervisor. #J-18808-Ljbffr