Full Time Assistant Store Manager (Store 0702)

Overview Full Time Assistant Store Manager (Store 0702) at GameStop. Join to apply for the Full Time Assistant Store Manager (Store 0702) role at GameStop. Responsibilities Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; handle transactions accurately and provide top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate. Promote GameStop’s guest benefits (e.g., new title reservations program, trade-in program, Pro Rewards guest loyalty program). Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely feedback, and address unsatisfactory performance as directed to align with company and store guest service expectations. Provide timely recognition and feedback to all store associates concerning performance; document feedback for each store associate in relevant systems in partnership with the Store Manager. Ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; ensure associates know all aspects of their jobs and store policies, inventory control and loss prevention practices, safety, and ethical responsibilities. Schedule store associates in alignment with guidelines; supervise staffing to achieve optimal guest service; ensure open and closing procedures are followed. Approve payroll, manage paid time off edits, and verify compensation for time worked. Maintain store cleanliness, organization, and merchandising per company guidelines; ensure fixtures and equipment are in proper working order. Fulfill Omni-Channel orders daily. Protect company assets through effective inventory control and loss prevention; inspect packages at closing or end of shift as appropriate; communicate concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals and complete required administrative duties. Conduct store inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Count, balance, and reconcile daily transactions in the POS system; complete closeout paperwork and bank deposits per guidelines. Verify shipments for discrepancies; record discrepancies and conduct inventories as needed; communicate results to the Store Manager/District Manager. Process defectives/recalls and stock pulls; ensure proper labeling and packing lists. Maintain safety awareness for associates and guests; report injuries per company guidelines. Assist in maintaining store records/files; keep manuals up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures as outlined in the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Skills Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Work independently and as part of a team; meet performance expectations. Operate POS system; basic mathematics and alphabetizing skills. Complete required paperwork and follow instructions in written, oral, or diagram form. Flexible schedule, including nights, weekends, and some holidays (minimum 3 days/week availability). Ability to manage pressure and adapt to fast-paced environments; problem solving. Reliable and trustworthy with good judgment; able to work alone and stand/move for extended periods; physical ability to lift up to 30 lbs and perform required movements. Note: Some locations may have military-base related requirements. Job descriptions are subject to change based on business needs. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable state and local law. This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. Full-time store positions at GameStop may include incentive programs, health benefits, paid time off, 401(k), employee discount and a casual work environment. Positions may also be eligible for bonuses and/or other incentives. Pay 19.25 - 23.25 Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Retail We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr GameStop