Network Technician - DOCSIS Engineering

Job Summary:


The Network Engineering - DOCSIS team is responsible for helping create and operate our highly rated and award-winning service provider network. This role is important to develop and enhance and grow our network to meet the customer's needs. The Network Technician - DOCSIS applies their specialized knowledge to build, maintain and support Midco's DOCSIS and PON access network delivery systems.


Responsibilities:

• Provide support of Midco's Access Networks by engaging knowledge of DOCSIS and PON network delivery systems over Fiber and HFC access networks.

• Provide support for multiple projects or aspects of the Fiber and HFC access networks.

• Assist field with problem resolution on DOCSIS and PON networks.

• Deploy DOCSIS CMTS, RPHY, Aggregation switches, PON OLT, and R-OLT network hardware.

• Perform network upgrades on all managed equipment including customer CPE.

• Ensure that services are operated and maintained in a manner consistent with the requirements of the services carried on the access networks.

• Keep Management up to date of engineering activities, issues, and progress.

• Serve as a liaison between your team and other departments; build and maintain strong, collaborative, and productive working relationships.

• Asist with resolving outages quickly and completely, while providing optimal internal customer service.

• Install system components as necessary.

• Assist with testing programs with the Technology Group and Field Operations.

• Compile timely, comprehensive, and accurate reports as requested.

• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.

• Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.

• Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.

• Maintain reliable and predictable attendance as required by the position.

• Perform other duties as assigned.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.


Required Qualifications:

• High School Diploma.

• Minimum 1 year networking experience.

Preferred Qualifications:

• Associate or bachelor's degree in networking or similar field.

• Experience in the telecommunications field as a network technician.

Job Level

Position Requirements


Network Technician II


High School Diploma or GED required.


Minimum 3 years network experience required. Experience in telecommunications industry preferred.


SCTE BPE, CCNA and CCT preferred.


Network Technician III


High School Diploma or GED required.


Minimum 5 years network experience required. Experience in telecommunications industry preferred.


SCTE BPE, CCNA and CCT preferred.


Mentor and resource for less tenured technicians.


Work Environment:

• May need to sit or remain stationary extended periods of time.

• Extremely time sensitive deadlines to meet customer demand.

Physical Demands:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 50 lbs.

• The noise level in the work environment is moderate.

• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

• Heavy keyboard/mouse usage required with repetitive movements.

• Must remain at your desk or workstation for long periods of time.

Mental Demands:

• Ability to break down complex problems, evaluate multiple solutions, and make data-informed decisions.

• Empathy to understand user needs and design solutions.

• Collaboration to work with cross functional teams and explain technical concepts to non-technical users.