Steward Manager

Work Environment: Fast-Paced, Refined Service 
Our 270 Park Ave Headquarters is looking seeks dedicated and detail orientated Stewarding Manager to join our hospitably team. The Stewarding Manger is responsible for leading the stewarding/utility function to ensure a clean, safe, efficient, and well-supported operation. This evening shift role sets departmental standards, builds repeatable processes, and ensures consistent availability of clean service ware, equipment, and supplies to support both front-of-house and back-of-house needs. The Stewarding Manager also drives compliance with applicable health, safety, and sanitation requirements; oversees equipment care and readiness; and develops a reliable team through training, staffing oversight, and performance accountability. 

Key Responsibilities

1) Operational Leadership & Service Support

• Oversee day-to-day stewarding/utility operations to ensure efficient workflow, strong execution, and consistent readiness across all shifts.
• Partner with FOH/BOH leadership to anticipate operational needs, volume changes, and event/service requirements.
• Ensure proper handling and movement of clean and soiled items, supporting sanitation and organization standards.
• Support operational logistics (as applicable), including staging, transport, and set-up of service ware, equipment, and supplies.

2) Standards, Safety & Compliance

• Establish, implement, and maintain department SOPs, routines, and checklists to drive consistency and accountability.
• Ensure compliance with applicable Department of Health (or local regulatory) sanitation, cleaning, and food safety requirements within stewarding scope.
• Reinforce safe chemical handling, PPE use, and safe work practices.
• Maintain a work environment that is inspection-ready and proactively addresses risks and deficiencies.

3) Equipment Oversight & Preventive Maintenance

• Oversee proper operation and daily care of dishwashing, pot-washing, and related stewarding equipment.
• Identify equipment performance issues early; coordinate basic troubleshooting and escalate repairs/service requests as needed.
• Ensure appropriate inventory of chemicals, tools, small equipment, and PPE required to operate safely and effectively.
• Collaborate with culinary/operations teams to support equipment readiness for service and events.

4) Team Leadership & People Management

• Lead training expectations for stewarding/utility roles, including onboarding, cross-training, and reinforcement of standards.
• Manage staffing plans and scheduling strategy to align coverage with business needs, volume, and events.
• Coach, evaluate performance, and partner with leadership on corrective action when needed.
• Build a strong team culture focused on reliability, cleanliness, urgency, teamwork, and professionalism.

5) Inventory Awareness & Loss Prevention

• Implement practices to reduce loss and improve accountability for high-risk items (e.g., flatware, glassware, smallwares).
• Drive breakage reduction initiatives through handling standards, process improvements, and training reinforcement.
• Monitor trends and recurring issues; recommend operational adjustments to improve control and reduce replacement costs.

Qualifications / Skills

• Experience leading stewarding/utility operations in a high-volume foodservice environment (supervisory/management experience preferred).
• Strong knowledge of sanitation standards, safe chemical use, and dishroom workflow best practices.
• Proven ability to train, coach, schedule, and manage performance in a fast-paced setting.
• Comfort with basic troubleshooting and coordination of light maintenance/repair needs.
• Strong communication and collaboration skills across FOH/BOH leadership.

Physical Requirements

• Ability to perform essential job functions safely and consistently in accordance with applicable standards and regulations.
• Reliable and punctual attendance; ability to work flexible schedules as needed.
• Ability to lift/carry up to 50 lbs (or as required by the operation).
• Ability to stand and move for extended periods; frequent bending, lifting, carrying, reaching, and repetitive motions.
• Ability to climb steps/stairs regularly and work safely in back-of-house environments.