Staff Analyst, Digital Promotion & Analytics

Department: Promotion & Design Service Group

SUMMARY

The Staff Analyst helps The First Church of Christ, Scientist and the Christian Science Publishing Society better understand how members, customers, and audiences engage with Church products, services, communications, and outreach. This role interprets data from multiple sources into clear insights, practical recommendations, and accessible reporting that support client departments, product teams, editorial teams, and leadership.

P&DSG is a service-based group that shapes and guides, from a metaphysical foundation, the promotion and extension of products, services, and events that constitute the "healing and saving" resources of The Mother Church (see Manual of The Mother Church, Mary Baker Eddy, p. 19:1).

Aligned with the mission of P&DSG and reporting to the Head of Promotions and Analytics, the Staff Analyst is responsible for producing analysis and recommendations across key measurement areas - including customer experience, content performance, product engagement, promotional effectiveness, and global Church activity. The role requires solid analytical judgment and growing technical capability, including the ability to gather, organize, analyze, and present data for a range of stakeholders, typically in collaboration with senior analytics staff.

The Staff Analyst supports cross-functional work by partnering with P&DSG team members and client departments to deepen the organization's understanding of how readers engage across websites, email, surveys, social media, and other channels. In collaboration with senior staff, this position contributes to the ongoing refinement of analytics processes and reporting, with a focus on making data insights clear, accurate, and actionable.

The right candidate will bring strong analytical instincts, curiosity, a collaborative working style, and a genuine interest in the mission of the Church - along with an appreciation for the role that data and insight play in connecting people with resources that matter to them.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Working with senior analytics staff, this role will help the promotions team make better decisions, make promotions expenditures more efficiently, and grow faster.

• Plan and execute work through the process utilized by the Church.
• Develop an ability to write and review SQL queries against our BigQuery warehouse
• Develop self-organize and manage work
• Develop an ability to run ad hoc reports with Adobe Analytics
• Support the build, implementation and evaluation of dashboards and intelligence tools for clients.
• Partner with the head of Digital Promotions & Analytics to develop statistical models and uncover patterns and relationships in diverse datasets that have a real impact on the success of Product Owner's product development and Editorial content strategies.
• Evaluate and understand customer behavioral analysis and uncover trends and insights in key areas that support product development and Editorial content strategy.
• Work with team members and head of Digital Promotions & Analytics to define KPIs, develop measurement plans, and monitor data integrity to ensure robust measurement for clients.
• Under the mentorship of the head of Digital Promotion & Analytics team, build strong consultative working relationships with clients to define analytics priorities and communicate actionable business insights.
• Support the build and implementation of self-service analytics interfaces for clients
• Uses knowledge to support and guide the A|B testing program.

STAFF MANAGEMENT AND JOB CONTACTS

Reporting Relationships Supervisor: Head of Digital Promotion & Analytics
Supervises: None

Regular Contacts As a member of a service group, this position has regular contact with resources on the cross functional teams of The Christian Science Monitor, Journal, Sentinel, Herald, Bible Lesson, Concord, and the Mary Baker Eddy Library. Within our own group, this position has regular contact with designers, UX staff, promotions staff, and fellow analytics staff.

JOB REQUIREMENTS

Education/Experience This position requires a Bachelor's degree and three to five years of business analysis experience.

Knowledge/Skills

• Experience generating insights from digital consumer behavioral analytics data using platforms like Adobe Analytics, Google Analytics, or similar.
• Excellent oral, written, and visual communication skills, particularly for explaining complex quantitative information to non-technical and business audiences.
• Ability to use Excel and/or Google Sheets for data processing and analysis.
• Self-starter with the ability to work independently with minimal supervision as well as in a collaborative team environment.
• Familiarity designing dashboards to empower decision-making across an organization with tools like Looker Studio, Infogram or similar.
• Create data visualizations for stakeholder presentations
• Exposure to managing analytics projects from conception to conclusion.
• Ability to write and audit SQL queries (joins, aggregations, basic transformations) against our BigQuery warehouse
• Ability to analyze data and build statistical models using R, Python, or similar preferred.
• Ability to design and implement measurements and analytics for digital products.

Work Environment Preference is for this position to regularly work in an office environment in Boston. The incumbent may follow a hybrid schedule according to current workplace policies.

Engagement with Christian Science Understanding of the Church's mission and a dedication to its values which include fairness, honesty, respect, and brotherly love. Church membership is not required.

Salary Range: $87,428 - $113,655.80

The pay ranges disclosed in our job postings are the compensation ranges the Church reasonably and in good faith expects to pay for a given position at the time of posting.

The offered salary will be determined by factors such as the applicant's relevant education, experience, knowledge, skills, abilities; and benchmarking, work location, and internal equity.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.