FOH Team Member

Job Description

Job Description

Now Hiring! Join our Team!

FOH Team Members

NY Pie is looking for Team Members for our new Capitol View location in downtown Nashville! NY Pie is a fun, family-style pizzeria with four Nashville area locations. We are looking for people with a Wild Hospitality mindset to add to our team! We offer the best New York style pizza in Nashville in a warm and friendly environment. We are proud to offer extraordinary customer service and are seeking people who can do the same. If you are professional and courteous with a great work ethic, we want you on our team! We provide an engaging environment for our team-with rewards, bonuses, fun competitions, team-building activities, and free food! At NY Pie, we love to make work fun! We provide an environment where you can grow and advance within the company.

What Sets Us Apart:

At NY Pie, we pride ourselves on serving the best New York style pizza in Nashville! We use only the freshest, highest-quality cheese, meats, and produce and home-make all of our sauces and dressings. Our dough is made fresh in house, using 50 lbs of flour at a time. Besides our food, what sets us apart is our commitment to extraordinary customer service. We only hire team members with our Wild Hospitality mindset!

We offer competitive pay at $16-$25 per hour including tips (based on experience; potential to earn more if you learn multiple roles). This customer service position offers a flexible full or part-time schedule.

Description: 

Manage the guest dining experience by greeting customers, taking accurate food/beverage orders, responsible for accurately processing customer payments, managing the POS system, ensuring register accuracy, answering menu inquiries, and coordinating with kitchen staff to guarantee a seamless dining and takeout experience. 

Core Responsibilities:

• Customer Service: Greeting guests warmly, answering menu questions, and providing recommendations. 
• Order Accuracy: Utilizing POS systems (Toast) to submit food and beverage orders accurately to the kitchen. 
• Expediting & Packing: Ensure takeout orders are properly packed and coordinate with kitchen or waitstaff so that complete meals are delivered to the right guests.
• Cash Handling: Totaling bills, processing payments (cash/credit), and returning change. 
• Maintenance: Cleaning and resetting tables, clearing dishes, and maintaining station cleanliness.  

Required Skills & Qualifications:

• Communication: Strong verbal skills for interacting with guests and strong affinity to work closely with team members. 
• Physical Stamina: Ability to stand and walk for long shifts, often 6+ hours. 
• Multitasking: Managing multiple tasks simultaneously in a fast-paced environment. 
• Menu Knowledge: Familiarity with ingredients to address food allergies and dietary needs. 
• Experience: Previous experience in hospitality or customer-facing roles is preferred.  
• Certifications: Must possess or be willing/able to secure proper service certification from the state (restrictions apply).