Store Supervisor

Store SupervisorThe Store Supervisor ensures the shop meets customer service, inventory management, and paperwork expectations while supervising store personnel.The compensation range for this position is $19.00 to $32.00 per hour. Placement within this range will be based on a combination of relevant experience, certifications, and/or demonstrated skills that align with the role requirements.ResponsibilitiesProvide quality customer service to include but not limited to the following:Attention to detailMeet and greet customersReview supplied requisition forms to ensure they are properly completed (Signatures, timestamps, part numbers, descriptions and quantities)Answer questions regarding availability of partsAsk appropriate questions to ensure correct parts are researched and providedIf necessary, inspect equipment in the shop to assist in parts researchResearch parts for procurement utilizing vendor/manufacturer websites, publications, equipment manuals, microfiche, etc… to ascertain the necessary parts to procureAnswer all messages (phone/email) in a timely fashionContact appropriate vendors for pricing and to place ordersInform customers when requested parts are availableContact Counter/Driver personnel to perform emergency parts pick ups, as requiredProvide past sales research as requested, utilizing the inventory systemCheck parts availability at all MANCON locations utilizing the inventory systemContact other MANCON locations to request transfers of parts or obtain parts information.Review the Product Group Catalog as required to ensure requested items are approved for purchaseReview, familiarize with and adhere to MANCON's SOPs, Supervisor Manual, and Safety ManualProduce and review required reportsEnsure timely completion of all items on the supervisor's checklist.Generate, distribute, copy and file all invoices for material issued to the city.Produce the daily Ticket Summary report and attach copies of all invoices and submit to the cityGenerate the Flat File Fix report. Review and correct identified errors in the inventory systemGenerate and review the SLA Failure Item Detail Report. Review all items that failed to determine if changes to stocking levels are required, based on the past 12 months of sales historyGenerate, review and correct items identified on the PT/OP Bin check reportProduce and process the Reorder reportGenerate, review and correct the No Min/Max reportGenerate, review the Inactive Item Report. Take action on items as appropriate.Produce and provide backup for all Credit Card purchases to corporateData Entry requirementsEnsure that all completed customer requisitions are properly invoiced in the inventory systemEnsure that all vendor receiving documents are properly entered in the inventory systemEnsure that all inventory transfer requests are properly entered in the inventory systemGenerate new item numbers in the inventory system following published guidelinesInventory Management requirementsPerform and report weekly inventory cycle countsPerform system research on all cycle count discrepanciesMonitor and review inventory Bin assignments to ensure accuracyReview items sales history to ensure proper Stock Sources are setMeet with city representatives to discuss future requirements in regards to stocking levelsProcess Transfer requests from other MANCON locationsPerform Wall to Wall inventory at site, when notified, following established proceduresOther RequirementsFollow established guidelines for vehicle and equipment maintenanceProvide 24 hour support at the customer location during emergenciesTravel to locations to pick up partsTrain forklift operatorsAssist with inventory research projects as requestedParticipate in the SCM continuing training programSupervise assigned store personnel.Qualifications1 year computer experience5 years auto or heavy duty truck parts experience1 year inventory experience1 year customer service experience24-hour availabilityValid driver's license with 2 years driving experienceObtain and maintain trainer forklift certificatePhysical RequirementsMedium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Essential RequirementsDriving, Lifting, Reaching, Sitting, Standing, Stooping, WalkingPhysical Requirements OtherWork is mostly performed in an office setting, however some requirements occur at storerooms and warehouses in the field which may have uncontrolled temperatures and dirt/dust/damp conditions. Travel to site in a vehicle will occur.