Lead Host @ Newport Beach Country Club ($28 hourly Full-Time Only)

Lead Host @ Newport Beach Country Club

Newport Beach Country Club - Newport Beach, CA 92660

Overview

Salary Range $28.00 Hourly Level Experienced Job Shift Any Education Level None Travel Percentage None Category Hospitality - Hotel

Description

We believe Newport Beach Country Club is a very special place for our Members, and made better by our Team Members (employees). We want to work with fun, passionate, hospitality driven people who genuinely care about others.

At Newport Beach Country Club our culture (made up of our purpose, vision and 3 M's) is our operating philosophy.

Our purpose is to enhance relationships and enrich lives through shared personal experiences and connections.

Our vision is to be the standard for the next generation of Club, where relationships elevate experiences and where tradition meets the future.

Our 3 M's are Members First, Model Operations and Make Improvements.

• Members First - The members are our top priority and we anticipate their needs because we make every effort to build a rapport with our members to get to know them.
• Make Improvements - We take initiative to make things better. Status quo hold us back- we are empowered to refine.
• Model Operations - We present and maintain the club facilities in "like new" condition. We always look our best and provide exemplary service.

Are you aligned with our Club culture?

Are you someone who genuinely cares about people and enjoys building relationships with them? Do you find yourself looking for ways to make things better? Are you frequently trying to make other people smile? Do you want to work at a place where culture matters? Do you want to be the best?

If you are ready to be the STANDARD, please continue reading.

Excited to bring on new team players to join our team! We are seeking an experienced, passionate, and relationship-driven individual to become our Lead Host. This role is the face of the dining room and a key ambassador of the Club's culture, responsible for cultivating meaningful relationships with members, anticipating preferences, and ensuring flawless service setup.

How our Maitre D will assist us in enhancing our members dining experience...

The ideal candidate brings a minimum of 10 yrs of supervisory, hospitality, or relevant experience in upscale dining, luxury hospitality, or private club environments. We understand exceptional service is built on trust, consistency, and genuine connection.

Member Experience & Relationships

• Serve as the primary point of contact for members in the dining room, building long-term relationships and personal rapport
• Greet members by name, recognize preferences, and anticipate individual needs
• Handle special requests, feedback, and concerns with professionalism, discretion, and urgency
• Maintain a visible presence on the floor to ensure members feel welcomed and valued at all times

Dining Room Leadership

• Oversee daily front-of-house operations, including reservations, seating, pacing, and service flow
• Lead by example, setting the tone for hospitality, professionalism, and attention to detail
• Collaborate closely with culinary leadership to ensure seamless coordination between kitchen and service teams
• Ensure service standards align with the Club's expectations of excellence and consistency

Staff & Development

• Assist in training new team members on service standards, member recognition, and etiquette
• Promote teamwork, morale, and professionalism within the front-of-house team

Operational Excellence

• Manage reservations and dining room logistics to maximize member satisfaction and comfort
• Ensure proper table settings, cleanliness, and presentation throughout service
• Monitor service timing, staffing levels, and workflow efficiency
• Uphold all Club policies, safety standards, and service protocols

Qualifications & Experience

• Minimum 10 years of supervisory, hospitality, or relevant experience in upscale dining, luxury hospitality, or private club environments
• Proven ability to build and maintain long-term guest or member relationships
• Deep understanding of high-level service standards, dining etiquette, and interpersonal skills
• Strong leadership presence with excellent communication and interpersonal skills
• Calm, polished demeanor with the ability to manage high expectations and dynamic service environments
• Experience working closely with senior leadership and reporting to a Director-level role

Preferred Attributes

• Private club or hospitality experience preferred
• Exceptional emotional intelligence and discretion
• Passion for hospitality and service excellence
• Detail-oriented mindset with a big-picture perspective
• Commitment to consistency, tradition, and member satisfaction

Physical & Schedule Requirements

• Ability to stand and walk for extended periods
• Schedule including evenings, weekends, and holidays as required by Club operations

Benefits

Golf Privileges and Golf Shop discounts

Free Lunch everyday

Vacation and Holiday Pay

Medical, Dental, Vision and Flexible Spending, etc.

401k and we match too!

Perks entailing hotel, bayfront boutique, spa, dry bar discounts, shoes for crews