Life Insurance and Annuities Call Center Support - US

Job Title

Principal Responsibilities:

• Provide service to Annuity or Life customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans.
• Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of claims, policy provisions, values, basic procedures, etc.
• Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing.
• Efficiently access multiple electronic systems to provide complete response.
• Work at all times to enhance and strengthen the relationship between the customer and our insurance clients.
• Support special campaigns as needed, or if requested by the customer.
• DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.

Required Qualifications:

• High School diploma is required (the diploma will be requested during background check)
• 1-2 years of Life Insurance and Annuities experience is required
• Understanding of insurance products as well as administrative, claims, underwriting and marketing organizations
• Call center experience is required (this is a call center position)
• Excellent oral & written communication skills
• Superior telephone etiquette, attendance and passion to stay consistent to phone metrics are required
• Excellent listening skills and ability to articulate ideas
• Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of our clients
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers
• Strong organizational skills
• Demonstrated ability to manage stress
• Strong computer skills
• Ability to 'think out of the box' to generate innovative process improvements
• Strong math and analytical skills

Work Environment:

• This position is fully remote within the United States only
• Home base, remote laptop, docking station, monitors, headset will be provided
• Schedule: Monday Friday, core business hours are 9:00am to 7:00 pm EST
• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.