Service Advisor

Job Overview Our busy service department is seeking an additional Service Advisor to join our team. The responsibilities of a Service Advisor include greeting customers, listening to their needs and scheduling appointments, effectively relaying customer service concerns to our technicians, communicating vehicle maintenance and repair options, and providing excellent customer service by addressing inquiries and concerns promptly. Compensation and Benefits Competitive Pay Health Insurance PTO 401(K) Responsibilities Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend maintenance based on age, mileage, and history of the vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow-up time Monitor the progress of each vehicle throughout the day and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Requirements Previous service department experience is a plus Ability to identify the problem quickly Proven record of achieving exceptional customer satisfaction Very energetic personality A desire for a long-term career with a growing organization Personal and professional integrity Ability to learn new technology and repair and service procedures and specifications Ability to work in a fast-paced environment Basic computer skills Positive, friendly attitude High school diploma or equivalent Equal Opportunity Statement We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. #J-18808-Ljbffr