(MEM) Full-Time Customer Service Agent

Job Title

Greeting passengers and providing a seamless check-in and ticketing experience

Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees

Ensure passenger information is processed accurately, and flights are sent out on time

Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions

May work in the Baggage Service Office to track the location of baggage and handle passenger questions

Comfortable working with computers, mobile devices, and new technologies

Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage

Maintaining composure while managing customer challenges

Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift

Cleaning of the interior of the aircraft

Read and interpret checked baggage tags, and cargo labels

Prepping and securing the aircraft for the next flight

Use radio electronic devices to communicate with co-workers or flight crew

Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies

Starting hourly wage

Competitive benefits

Earned Paid Time off

Discounted travel for you and your immediate family

Career advancement opportunities

United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).

Ability to operate a computer to enter and retrieve data

Ability to utilize radio equipment for communications

Ability to lift up to 70lbs on a consistent basis

Ability to pass all pre-screening clearances applicable to position qualifications

MEM Memphis International Airport Tennessee