Senior Fraud Operations Lead

Leading a team of Fraud Associates, the full-time Senior Fraud Operations Lead will coach and develop staff to protect cardholders from fraudulent activity while managing day-to-day operations and driving performance improvements in a remote environment. Key responsibilities Lead and develop a team of 13 to 15 Fraud Associates through coaching, performance reviews, and career development conversations Utilize performance data to coach the team against key operational targets, identifying trends and improving efficiency and accuracy Serve as the escalation point for complex fraud cases, applying fraud policy and collaborating with leadership on high-risk scenarios Required qualifications 3+ years of experience leading customer operations, risk, or fraud teams with a proven track record in hiring and coaching Working knowledge of fraud, risk operations, or credit card operations Ability to interpret performance dashboards and operational data for coaching and performance management Willingness to travel 4-6 times per year for onsite meetings and strategy sessions Strong communication skills, both verbal and written